Customer Service Representative - Full Time and Part Time
Remote Morgantown, WV
Job details
$15 an hour
Full time | Part time
Job description

Customer Service Representative - Full Time and Part Time

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as
Customer Service Representative - Full Time and Part Time
with TTEC in
Morgantown, WV
.

Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying online or via text '
TTEC' to 97211 (Standard Msg & data rates may apply)
to connect with us.
Upon getting hired as a Customer Service Representative, we will ask you to pick up your equipment from our Morgantown, WV office

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

What You'll be Doing

You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your "get it done", high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.

As a TTEC Customer Experience Champion, You'll Enjoy:

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • Competitive pay of $15 per hour and benefits you'd expect

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

On a typical day, you'll

  • Accept calls from customers
  • Effectively resolve issues or concerns
  • Gather information from the customer to make appropriate recommendations for new products and services
  • Deliver amazing customer service

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following

  • Computer savvy
  • High school graduate or equivalent
  • Competency using MS Windows
  • 6 months of customer service experience

Click on the Apply Now button.

You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

If you're a military veteran, active duty guard or reserves, or a military spouse:

We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

#TUSAJ #Nexxt#TTECTOP#covidjobs

#coronavirusjobs

#coronajobs

Primary Location

: US-WV-Morgantown

Job

: _Customer Care Representative
JSGYM-TE
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Company details

Headquarters

9197 S. Peoria Street Englewood, CO 80112

Employee

10000+

Revenue

$1B to $5B (USD)

Industry

Consulting and Business Services

Company Description
At TTEC, you can enjoy a dynamic career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with more than 49,500 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you’ll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way!
Company ratings
  • Overall
    3.4
  • Company & Benefits
    3.3 / 5
  • Culture & Values
    3.3 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.1 / 5
Company reviews
"Horrible company"
Former EmployeeInsurance Agent
Poor communication from beginning to end of my time working with this company. I resigned the beginning of August. Sent an email to HR and my Supervisor and no one responded for about 3 weeks. Its more than a month later and I still didn't get my last paycheck. You call them and a voicemail picks up and your call is never returned and they don't respond to emails. I was working from home and supervisor never responds to you. Find another company, after training its sink or swim and very stressful. Training is garbage. I still haven't reached anyone to find out about my last pay or received a callback, its over a month now, HORRIBLE COMPANY AND LACK OF COMMUNICATION

"They will hire you "
Former EmployeeCustomer Service Representative
No matter your background and experience, you just send in the application and they will hire you, no questions asked, really. There was no interview process, and I’m not complaining about that. It was okay overall I guess, it depends on how much micromanaging you can tolerate, they would come out with new regulations and rules over night, every night, it was hard to keep up to. The overall communication all around the company was great when it came to implementing new ways of controlling you while you were working from the “comfort” of your home; but when it was about anything else, like pay, benefits, working hours or anything that it actually concerned and was for the benefit of the employee then they all spoke different languages and would had you or your team lead bouncing around like a beach ball until finding someone who actually knew the answer to whatever you were inquiring about
Pros:

"Do not fall for this and waste your time, it is the worst experience i've had!!!!"
Former Employeei tryed 2 separate times
No communication between upper management, you will suffer for it if your looking to provide for yourself and a family needing income!!! Nobody knows anything...why , what. or when. You will fall through the cracks and be forgotten. Huge chance it will happen as it did to me.
Pros:
Cons:

"Its fine"
Former EmployeeCustomer Service Representative
The training is way too short and the amount of stress you'd get is overwhelming. The team leads and trainers are friendly but once you're out of nesting you'll be swimming in shark-infested waters with one life float that may or may not be thrown out to you.