Web Chat Sales Consultant
Viking Cruises3.4
United States
Job description
Web Sales Consultant

Salary: Up to - $85000+ / year

We are seeking highly motivated Web Sales Agents to join our Woodland Hills sales team. In this position, you will handle inbound sales chats from consumers, identify their needs, make recommendations, and close the sale while building lasting relationships. If you are motivated and driven to succeed apply today and set sail for your career with Viking.

** This is a 100% remote work-from-home opportunity.

Position Responsibilities:
Handle inbound sales chats from consumers, identify their needs, make recommendations, review the benefits of a Viking cruise, and close the sale
Make follow-up outbound calls and provide additional information and overcome objections.
Maintain individual and team sales goals
Adhere to set schedule

Position Requirements:
Candidate must work in one of these 22 states to be considered for this role: AL, AK, AZ, CA, CO, FL, GA, IN, KY, LA, ME, MT, NJ, NY, OK, OR, PA, RI, TX, UT, WI.
Previous sales experience and a proven track record of success
Coachable, highly motivated, and driven to succeed
Excellent written communication (grammar, spelling, and punctuation)
Excellent spoken communication
Good time management and multi-tasking skills
Ability to type 40+ words per minute
Ability to work flexible schedules, including evenings, weekends, and holidays
Customer-focused with the goal to deliver a great experience

Preferred Qualifications:
Previous call center experience
Previous web chat experience
General knowledge of world geography
College degree

Position Technical & Home Office Requirements

Proficiency with basic computer applications and equipment
MS Office products (Excel, Outlook, and Word)
Web conferencing software (Zoom, Teams)
Windows Sound and Video Settings

Must be able to provide:
A distraction-free workspace/environment
Space for a desktop computer with two to three monitors

Stable power source and internet connection:
Dedicated high-speed internet (minimum of 20 Mbps Upload) and ethernet connection
The connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots
Ability to ‘plug in’ your equipment to your Modem/router during work times

Compensation & Benefits

Paid training
Excellent Medical, Dental, Vision, Life, and Disability Insurance benefits at a highly subsidized rate
401(k) with company annual match
Paid vacation
Paid holidays
Opportunity to take a free and/or discounted Viking cruise
Other travel discounts through IATA
Discounted theater, theme park, and movie tickets
Employee wellness program
Gym membership benefits

About Viking

Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans, and lakes around the world. Designed for experienced travelers with interests in science, history, culture, and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure’s 2016, 2017, 2018, 2019, and 2020 “World’s Best” Awards.
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Company details


5700 Canoga Ave Woodland Hills, CA 91367 United States


5001 to 10000


$25M to $100M (USD)


Restaurants, Travel and Leisure

Company Description
In 1997, Viking was founded in Russia. Through rapid expansion, the company has grown to be a leader in both river and small ship ocean cruising, with US headquarters in Los Angeles, California and operational headquarters in Basel, Switzerland. Today, Viking operates more than 60 state-of-the-art river ships and an award-winning ocean fleet, providing destination-focused, culturally enriching itineraries designed for travelers with an interest in geography, culture and history. RIVER CRUISES On Europe’s rivers, the award-winning Viking Longships offer a variety of staterooms, including true two-room suites, along with a restaurant, a bar and lounge, a library, an expansive sun deck and al fresco dining on the Aquavit Terrace. Ranging from 8 to 23 days, river itineraries feature Europe’s Rhine, Main, Danube, Seine, Rhône, Douro, Moselle, Elbe, Dordogne, Garonne and Gironde; Russia’s Volga, Neva and Svir; Ukraine’s Dnieper; Egypt’s Nile; China’s Yangtze; and Southeast Asia’s Mekong. OCEAN CRUISES In 2015, Viking introduced its first 930-guest ocean ship. Over the next three years, the fleet grew to five sister ships. The sixth, Viking Jupiter, joins them in 2019 with four more yet-to-be-named ships scheduled to launch by 2023. Each boasts a private veranda in every stateroom, a choice of restaurants, the most al fresco dining at sea, an infinity pool, a Nordic-inspired spa, thoughtfully curated book collections throughout the ship and more. Designed to maximize the amount of time travelers spend in their destination, ocean itineraries include base and combination cruises sailing to Scandinavia and Northern Europe, the Mediterranean, the Caribbean, Australia and New Zealand, Asia, Alaska, the Americas and Africa.
Company ratings
  • Overall
  • Company & Benefits
    3.7 / 5
  • Culture & Values
    3.1 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    2.8 / 5
Company reviews
"Micromanagement "
Former EmployeeService Technician
Management sucks, no room for error . Poor training. Great pay, but stressful. People are constantly leaving the company, people are always confused. I suggest more training

"Great place to work"
Current EmployeeSenior Manager
I was a little nervous based on some reviews when I started but from what I've seen the last year, it's been far from the negative comments. Management gives me opportunities to take on projects and helps guide me when needed. I feel a sense of ownership in what I do. As far as perks, the company takes good care of us. From great healthcare and time off.

"worst management I've ever worked for"
Former EmployeeAgent
one of the benefits is going on a free cruise. good luck trying to get the time off, oh if management doesn't like you, you won't ever go on a cruise they have the final say. extremely unprofessional.

"Extreme Micromanagement"
Former EmployeeTravel Consultant
Management needs to be on the same page as their departments with policies and procedures. Management always seems to be in the dark in terms of policy changes or new information that customer service is supposed to know with limited training or time to intake the information. Employees are penalized due to no fault of their own in terms of metrics due to faulty equipment and system crashes. Extreme micromanagement in terms of metrics but little to no support in customer or travel agent escalations. Any issues brought to management are met with gas lighting comments, passive aggressiveness and belittlement. low morale high stress environment seems to be the culture at viking, needs a reset starting with management.