Customer Service Representative
Everlight Solar4.8
Remote
Job description
Everlight Solar is seeking a highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

This is a role for Apple power-users, must know iWork and be skilled with iOS and macOS.

Everlight Solar is a rapidly growing company and the leader of solar energy in Wisconsin. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Customer Service Representative Responsibilities
Handle high amounts of incoming calls
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Manage complaints, provide proper solutions and options; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Customer Service Representative Requirements
Some proven customer support experience or experience as a client service representative is preferred
Strong phone administration skills and active listening capabilities
Ability to work independently and as a member of various teams and committees
Strong attention to detail
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Experience with iOS and MacOS
Ability to work nights & some weekends
2 pm - 11 pm CT, 10 am - 8 pm CT

Everlight Solar is proudly an equal opportunity employer. We invite veterans, people with disabilities, ex-cons, people from all ethnic backgrounds, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

Salary range: $30,000-$40,000/ year
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Company details

Headquarters

Industry

Energy and Utilities

Company Description
WHAT WE DO Everlight Solar provides homeowners with simple and affordable clean energy. We believe that going solar should be headache and hassle-free. That’s why we supply the solar panels, and take care of all the installation—for no upfront cost. WHY WE DO IT Today, electricity generated by fossil fuels accounts for 80% of carbon dioxide emissions. Plus, it’s expensive. We offer a cleaner and safer alternative so that we can all feel good about energy again. HOW WE DO IT We’re able to offset expensive electricity prices because our solar panels produce energy much more efficiently than traditional utilities. You save money by paying for power at a rate that’s lower than what your utility can provide.
Company ratings
  • Overall
    4.8
  • Company & Benefits
    4.5 / 5
  • Culture & Values
    4.8 / 5
  • Career Opportunities
    4.7 / 5
  • Work/Life Balance
    4.4 / 5
  • Senior Management
    4.8 / 5
Company reviews
"Work Hard, Play Hard"
Current EmployeeDesigner
Everlight Solar is by the far the best work dynamic I have experienced! The whole company radiates the energy of fulfillment and a "get it done" attitude. Any level can expect to see growth during their time at Everlight, the rest of your team will build you up and help you rise to new heights!

"Culture Unlike Any Other!"
Current EmployeeDesigner
Everlight Solar possesses a workplace culture unlike anything else out there. The people work with the common goal of bettering all people who work there. Awesome!

"Unique and Fulfilling Workplace "
Current EmployeeDesigner
Everlight Solar isn’t like your average workplace. It may take some time to get adjusted, but once you do you’ll really appreciate the supportive environment and fulfilling environment. Also the work we do saves homeowners tons of money and helps the environment and vital renewable energy transition, which is extremely satisfying.
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"Amazing culture and management"
Current EmployeeDesigner
Never have I had a job where I actually know the CEO, have managers who care about me as a person and overall have made my life better before this job. Everlight is amazing and everything I was looking for with flexibility, pay, and culture. I recommend working here to everyone.