Customer Service Consultant - Work From Home - Richmond
Job description
Earn $18.00/hr plus commission

7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!
Provide an iconic customer experience

Ensuring todays customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. As a Customer Experience Consultant, you will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. Responding to sales leads and customer inquiries, you will drive traffic to CarMax stores to ensure each customer finds the right vehicle for them. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
Mentor others as your skillset expands
Acquire the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license.

Learn and succeed as part of a team

This is a high-energy sales environment where you will work as a team to meet goals and provide exceptional customer service. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders.

Qualifications and requirements

Sales and customer service experience, in an area such as retail, is preferred
Thrive in a fast-paced environment
Good listening skills and a strong customer focus
Strong written and verbal communication skills
Flexible work hours with shifts that may include nights, weekends, and holidays
Candidates must live within a 1 hour commute of the site.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Company details


12800 Tuckahoe Creek Pkwy. Richmond VA, United States 23238




more than $10B (USD)



Company Description
When you love what you do, it shows. Valued employees lead to valued customers. We put people first at CarMax. When you join us, you become part of a community that welcomes you with open arms. Find tools, resources, and collaborative problem solving to unleash your full potential. With rapid growth and limitless opportunities, there’s no better place to be. Our values guide everything we do: -Do the right thing -Put people first -Win together -Go for greatness For more than 25 years, we’ve been changing the auto industry by delivering the honest, transparent and high-integrity car buying experience customers deserve. This disruptive thinking helped us become the nation’s largest retailer of used cars with more than 200 stores nationwide. And thanks to our amazing team of more than 25,000 associates, we have been recognized as one of the FORTUNE 100 Best Companies to Work For®. As our President and CEO Bill Nash says, “Our vision is for everyone, everywhere to have the same opportunity to reach their full potential. At CarMax, every associate should feel welcomed, supported, and valued for their unique perspectives and backgrounds.”
Company ratings
  • Overall
  • Company & Benefits
    3.4 / 5
  • Culture & Values
    3.6 / 5
  • Career Opportunities
    3.3 / 5
  • Work/Life Balance
    3.3 / 5
  • Senior Management
    3.2 / 5
Company reviews
"Just okay"
Former EmployeeSales
It is just ok, very structured (no critical thinking allowed). It is a good part time job, but not a place to make a career. 1 or 2 decent managers, but the rest are incompetent.

"It's just, OK"
Current EmployeeSales Consultant
You don't really serve a purpose here, just do the same routine daily that any person with little bit of training can do. It's decent to pay bills and live. It's Diverse, same outline that every "top great place to work" follows. I wish they'd utilize leads and managers in escalation lines to help when you get stuck or de-escalate situations. Instead they micromanage which is most useless. Also, wish they'd focused on getting more one-on-one time with a manager after training instead of three months after, because you've already form habits. Than they tell you it's wrong and try to fix it from scratch again. Just smile and wave when this happens. It's true, you will have anxiety from hearing your phone ring. Calls are not back to back- which is great. Boring job. The vacation is blah, and not flexible with work life balance. Seems like nobody really knows what is happening, you just go through the process. If I hear "iconic experience" one more time. You can have a good call and have the customer satisfy, but they lowkey want you to follow a template of a call flow, and if you don't to them the call was not perfect. The End.

"Great place to work, BUT..."
Former EmployeeOffice Assistant
Crazy schedules, free lunches, great coworkers. Never dreaded going to work. Unfair pay for the business office, though. They do a lot of work and help run the place. Other departments would be sitting around socializing and playing on their phone while the business office associates would be working non-stop. They work hard and deserve to be paid as such!

"Great if you like corporate, horrible micro management"
Former EmployeeCXC
I can totally see this being a great fit for someone who likes corporate / desk jobs. They have great benefits, plenty of space to work in-person (with great amenities at said office), and they really have an amazingly diverse team. That said, the micro management - particularly when working from home - is a NIGHTMARE. They say your focus is to provide an iconic customer service experience, but it's not. It's to sell vehicles, and that means running credit applications even when you know you shouldn't. They boast integrity but you really can't have much of it if you don't want your managers to hound you about quotas. Some managers are lovely, others don't have a clue and some others are downright nasty (rude). Managers also oftentimes don't agree on an answer to a question you may have, which just makes your life more difficult. By the time I left this job, I got anxious every time the phone rang.