Remote Patient Account Representative
BCA Financial Services, Inc.3.8
Job details
$17 an hour
Full time
Work from homeLife insuranceHealth insuranceVision insuranceDental insurance
Job description

REMOTE POSITION - Actively Hiring

Life is Short. Do Work that Matters.

Are you seeking an exciting opportunity to join a growing and dynamic team of professionals who support patients, all while working from the comfort of your own home?

BCA Financial Services, Inc. is in the business of helping patients understand their healthcare bills and assisting them in resolving their balances in a compassionate and friendly manner. As a Patient Account Representative, you will have the opportunity to provide exceptional customer service, while being rewarded and recognized for your hard work and performance.

You will be tasked with communicating account information, updating insurances, collecting payment, and establishing payment arrangements. Most of your day will be spent speaking with patients who need your help finding a solution that makes sense for them and works within their budget.

This is a Monday through Friday, full-time position. We are looking for individuals who have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 7:00pm EST.

You must live in one of the following states to be eligible for a remote opportunity: FL, SC, NC, GA, TX, TN or VA.

Life at BCA

We have been in business for over 76 years with a proven track record of stability and continued growth. At BCA our people are our most valuable asset, therefore we work hard to make each member of our organization feel supported and encouraged to have a healthy work-life balance. We want all our people to live their best lives!

Here’s some of the great benefits we offer:

  • $17 an hour plus monthly bonus potential
  • Work from home
  • Monday through Friday work schedule
  • Medical, dental, vision, and life insurance
  • 401k with a company match
  • Paid time off
  • Paid Holidays
  • Comprehensive interactive training programs to keep your skills sharp and advance your career

Who we’re looking for:

  • Candidates with two years of call center, collection, or front medical experience
  • A team player with outstanding communication, negotiation, and customer service skills
  • Those that are empathetic to the issues our patients are facing
  • Someone proactive, not afraid to ask probing questions, and able to solve problems
  • A people person who likes listening and building rapport
  • A detail-oriented individual that can gather and document information/data quickly (requires basic computer skills and typing mastery)
  • Someone comfortable handling high-volume inbound and outbound phone calls throughout the day as a remote call center

Work from home requirements:

  • Have a quiet and private workspace
  • High speed internet with the ability to hardwire via ethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (not less than 5 mbps). WiFi and hotspots are not supported.
  • You must meet all the technical requirements prior to the first day of training
  • You must live in one of the following states: FL, SC, NC, GA, TX, TN or VA.
  • We will provide you with the equipment needed to be successful

BCA Financial Services, Inc. is an Equal Opportunity Employer

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Company details


18001 Old Cutler Road Miami, FL 33157


51 to 200


$5M to $25M (USD)


Banks and Financial Services

Company Description
Working at BCA means connecting with consumers to create remarkable experiences that leave positive impressions. We delight in helping consumers understand their healthcare bills and assisting them in resolving outstanding balances in a compassionate and friendly manner. With more than 75 years of experience, BCA Financial Services, Inc. is a well-known industry leader in accounts receivable management solutions servicing many of the nation's largest healthcare systems. A career at BCA means partnering with a team of talented individuals towards a common goal of providing our clients and their customers with exceptional service. We encourage all our team members to share their perspectives and ideas, learn and grow from their experiences, and celebrate their hard work and achievements. Embark on a meaningful career that focuses on what matters most - making a difference to our healthcare clients and their communities.
Company ratings
  • Overall
  • Company & Benefits
    3.4 / 5
  • Culture & Values
    3.6 / 5
  • Career Opportunities
    3.3 / 5
  • Work/Life Balance
    3.7 / 5
  • Senior Management
    3.4 / 5
Company reviews
"A lot of work for very little return"
Former EmployeeSenior Patient Accounts Representative
I loved what I did in my position. The hourly rate isn't all that great but there is ability the earn bonus each month for exceeding assigned goal. Personally my monthly bonuses ranged between $100 to $300 each month. I was employed with them on 2 separate occasions. The second time around I was originally told they didn't want to rehire me although they hired groups of 15+ at a time. I was only rehired after going to the unemployment office for help with job placement. The clerk saw I worked there previously and he knew they were in the process of hiring at that moment. Given the opportunity I would go back to work for them even without opportunities to advance into supervisory roles. There's a HIGH turnover rate but if you are skilled at collections you will be a good fit.

"No Opportunity to Grow"
Former EmployeePatient Services Representative
To keep it simple its not the greatest place to work. MOST of the people there are courteous not all. Management is lazy and always ready to shift blame down totem pole. Management is unfamiliar with system and/or operations of business.

"Productive and fun place to work "
Current EmployeeSupport Staff
Productive place to work fun environment staff communications freat great pay work life balance great diversity is great pay is awesome good communication between bosses

"Too much work for little pay"
Former EmployeePatient Accounts Representative
I worked for this company in 2016-2017 since then they have increased the starting salary to $18 which is a lot better than $13. Management is not involved they are just worried about statistics. They expect back to back calls from 8am-5pm non stop. No matter how much you collect you only get bonus if the office as a whole hits goal. No room for growth within the company. Met a lot of nice people however that doesn’t pay the bills