Senior Program Coordinator - Virtual Care
Boston Children's Hospital4.1
Boston, MA
Job description
Innovation and Digital Health Accelerator

Job Posting Description

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

This Senior Program Coordinator - Virtual Care will be responsible to:
  • Manage day-to-day provider program activities and daily operations of one or more provider programs. Develop new programs, processes or systems for manager review to address new or revised program goals and objectives as assigned. Review recommendations with manager and develops new procedures for final review.
  • Explore expansion of existing virtual care provider programs to additional specialties, partner sites, or new program opportunities. Lead implementation of programs including clinical and technical workflow development, vendor management, training, and coordination.
  • May contribute to the financial management including making budget recommendations, and monitoring program expenses. Support preparation of new proposals for provider programs.
  • Provide technical advice and problem solving assistance related to program goals and objectives; escalate requests to other resources as needed. Coordinate with vendors for technical workflow optimization.
  • Coordinate evaluation of program effectiveness. Generate periodic reports by tracking program data and records on program activities, progress, status or other special reports for management or outside agencies. Review and analyzes reports, assessing trends or changes. Understand and evaluate industry trends. Develop recommendations for discussion.
  • Participate in discussions and pertaining to program; update manager or director appropriately. Call manager’s attention to trends or changes and may recommend programmatic changes. Develop agreed to recommendations.
  • Coordinate and lead recruitment efforts that may include reviews of applications, interviews and orientation.
  • Compose written communication and promotional literature for program and department. May plan workshops, meetings or conferences; coordinates logistics, scheduling and participant communications.
  • Interact and liaise with staff, faculty and outside/community agencies to facilitate meeting the program objectives.
To qualify, you must have:
  • An Associate's degree plus 5+ years of relevant experience, preferably with prior program coordinator experience or a Bachelor's degree in business or a closely related field required may substitute for 2 years of experience.
  • Communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, or well developed writing skills.
  • Work requires ability to command respect, conflict resolution skills, organizational skills and ability to think independently
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organization needs

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.



Regular, Temporary, Per Diem


Standard Hours per Week


Office/Site Location


Job Category

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Company details


Boston Children's Hospital 300 Longwood Avenue, Boston, MA 02115


5001 to 10000


$500M to $1B (USD)



Company Description
How do you measure success? At Boston Children’s Hospital, it’s measured in patients treated, parents comforted, and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School and a fixture on the US News & World Report Honor Roll, our reach is global and our impact is profound. Join us, and be part a place where big things happen every day - and where every single member of our team contributes to saving and healing the children in our care. Discover how your talents can change lives. Yours included.
Company ratings
  • Overall
  • Company & Benefits
    3.8 / 5
  • Culture & Values
    3.8 / 5
  • Career Opportunities
    3.7 / 5
  • Work/Life Balance
    3.9 / 5
  • Senior Management
    3.6 / 5
Company reviews
"Training and sharing of relevant information Treated like a professional "
Current EmployeePatient Coordinator
The salaries could be better bonus are good I feel like a valued employee and part of a team The families are amazing. Everyone is really genuine about the children

"Great benefits but advancement is rare"
Former EmployeeMedical Technologist
Childrens has some real pros (pension, generous time off, decent healthcare etc) but you plateau very early. Management is basically a country club and they don't tend to go out of their way to keep good employees. They also have tight purse strings.

"Productivity and Team work."
Current EmployeePatient Representative
It’s was a pleasure work for the clinic, good atmosphere and good management. People work like a team. So much emails and good communication with the employees via email and virtual, even with the management.

"Great place for intern "
Former EmployeeIntern
Had a great positive experience back in 2017. They were very supportive! In addition, they provided extra additional training. Managers were very supportive when I had a family emergency.