Licensed Insurance Agent/Customer Service Representative- Remote Virtual Hiring Event
Sitel Group3.4
Knoxville, TN
Job description

Want to grow your career in a $1.2 trillion industry? We are looking for Licensed Insurance Agents to support Life, Accident and/or Health claims for one of the largest insurance providers in the U.S., taking calls and chat inquiries from customers with guaranteed sales.


No License? No problem! At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you!


This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling!


Job responsibilites

  • Interact with customers, clients, insurance carriers and internal sources to provide coverage information
  • Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
  • Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
  • Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
  • Utilize tools and applications to complete needs assessments
  • Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
  • Weekly review of quality standards and performance

Qualifications & Experience


  • Ability to complete pre-licensing course and pass the applicable resident state exam
  • Ability to pass the Insurance Application Form background screening as applicable by state
  • Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
  • Strong communication skills, including the ability to toggle between screens while chatting with the member
  • Exceptional customer service skills
  • Experience in Customer Service, Healthcare, Insurance or related field preferred
  • High school diploma (higher education preferred)
  • Must pass a background check and drug screening

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

Preferred dress code

Casual (come as you are, but please be presentable)

About Sitel Group

Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.

About Sitel Group®


As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.


Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.


At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

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Company details

Headquarters

600 Brickell Ave Miami, FL 33131 United States

Employee

10000+

Revenue

$1B to $5B (USD)

Industry

Telecommunications

Company Description
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. Mission: We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. At Sitel Group, you will Learn, Lead & Grow.
Company ratings
  • Overall
    3.4
  • Company & Benefits
    3.2 / 5
  • Culture & Values
    3.3 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.3 / 5
  • Senior Management
    3.1 / 5
Company reviews
"Familiär"
Current EmployeeTelefonist (m/w/d)
Super Arbeitsklima, immer zuvorkommend. Immer ein offenes Ohr. Wenn noch das Gehalt stimmen würde, wäre alles perfekt.

"It needs some work "
Former EmployeeNetwork Engineer
Administratively it needs some improvement as it does not seem to take into account their employees to take decisions. Pros: Great work environment Cons: Questionable management decisions

"Not amazing"
Former EmployeeCustomer Service Representative
For a part-time job as a student it was okay, the role is straight forward and didn't require much problem solving as you were trained on how to find the solution for each issue the customer may be facing. However, because it was hard for customers to get an engineer out, they were often frustrated and lashed out. Management is okay, although I personally felt singled out by my manager at the time which was blatant enough for other team members to notice.
Pros:
Cons:

"What was offered during interview was not true "
Former EmployeeCustomer Support Representative
Recruiters give wrong informations, regarding position and responsibilities of the job you are going to start. The good is the project managers are nice.