Remote Telephone Service Representative $20/hr (TSR) Must reside in TN.
Job description

Telephone Service Representative (TSR) Work-from-home positions

(For more information, also see www.centratel.com/jobs)

We are hiring in Tennessee!

$20/hr. full-time, 40 hours a week (and with premium pay program enabling you to earn up to $28/hr.) Full health insurance and IRA.

We are looking for experienced call center/answering service agents (sometimes called Telephone Service Representatives or TSRs) who want to work from home for a great company and who will stay with us long-term.

Who are we? We are, statistically, the highest quality telephone answering service in America. We’ve been in business for 37 years under a single owner and our headquarters are in Bend, Oregon.

This is not a sales position, our TSRs process incoming calls only.

Candidates for these positions must reside in Idaho, Tennessee, or Kentucky. We are hiring individuals who are customer-centric and detail-oriented; with solid typing skills and who are strong linguistically (verbal and written). An empathetic yet confident comportment is also an essential attribute.

Our training is thorough and the “people” skills that you’ll learn will prove valuable for the rest of your lifetime.

Age is no barrier. Full paid-training is provided.

Because of the nature of our 24/7/365 business, with heavy call traffic on weekends, expect to work both Saturdays and Sundays, along with three sequential days during the week.

Job Description:

You will be processing incoming calls for various businesses that are located throughout the United States. The TSR’s task is to take messages accurately and efficiently, and then deliver that information to our clients per their individual message-relay protocols. The Centratel TSR utilizes a specialized telephone system specifically designed for answering services.

The clients we serve include service businesses (whose personnel are in the field and away from their business phones); medical and veterinary offices that receive emergency patient calls during and after normal business hours, property management companies, heating and air conditioning firms, funeral homes, hi-tech operations, etc.

Job Requirements:

· Experienced call-center/answering service agents only

· Per our typing test, type a minimum of 40 WPM

· Absolutely drug-free. An initial monitored professional drug screening, and subsequent intensive random/unannounced tightly-monitored drug tests will be conducted

· Understand basic internet navigation; messaging tools

· Excellent oral and written communication skills

· Adept at actively listening; can communicate efficiently

· Empathetic and personable, yet professional demeanor

· Reliable, dependable and customer-centric. Focused

· Disciplined and resourceful, personable

· Receptive to coaching feedback through regular one-on-one online meetings with supervisors and quality specialists

· Able to train remotely via self-guided classroom programs

· Can troubleshoot very basic internet connection challenges guided by our experienced and always-available tech team

· Attend paid (virtual) monthly meetings

Physical Requirements:

· Must have a secured separate workspace free of distractions and extraneous noise, for HIPAA compliance requirements

· Up-to-date computer with Windows 10 or higher operating system (Mac is not supported) with 20 GB of hard space available, dual monitors or an ultra-wide monitor, standard Keyboard, and webcam with microphone

· Provide a reliable high-speed (minimum 100mbps) broadband internet connection. No satellite connections

· Reliable landline or Voice-over-Internet Protocol (VoIP) service. Must have a mobile phone with unlimited minutes for backup source

Wages and Benefits:

Starting wage is $20.00 per hour with quick escalation, keyed to performance, to $22.00-$28.00 per hour. To meet the highest performance criteria typically takes 30-60 days. (Most of our trained TSRs earn at the $25.00-$28.00 per hour level)

· Full time: 40 hours per week

· Overtime available at 1 1/2 times hourly wage

· Retirement plan with a 3% match, after 90 days

· Fully paid health insurance, after 90 days. (Note: If you choose not to use our group health insurance, we will add $200 per month to your compensation)

· Set schedules (per seniority-based bidding process)

Job Type: Full-time

Pay: Up to $28.00 per hour

Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • Do you live in Tennessee?
  • Please list all the basic required equipment and your current internet download speed required for this position.
  • Describe why you are the ideal candidate for this position.
  • Were your calls evaluated for quality assurance? If yes, please explain how your calls were reviewed or scored.

Education:

  • High school or equivalent (Required)

Experience:

  • high volume incoming telephone representative call center: 2 years (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location:

  • Multiple locations

Work Location: Multiple Locations

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Company details

Headquarters

Bend

Employee

11 to 50

Revenue

$1M to $5M (USD)

Industry

Telecommunications

Company Description
Centratel is one of just a handful of thriving answering services (and we pride ourselves in being “the highest quality answering service in America”). For 37 years we’ve been delivering superb quality call-capture and message dispatch for select professions and businesses across the nation. We only take inbound calls. Our staff is absolutely drug-free, long-term, professional, individuals who are highly compensated. We are growing and we provide advancement opportunities for career-minded individuals. If you have excellent customer service skills and like a fast-paced environment. I encourage you to apply today! Centratel is an Equal Opportunity Employer.
Company ratings
  • Overall
    3.6
  • Company & Benefits
    3.9 / 5
  • Culture & Values
    3.5 / 5
  • Career Opportunities
    3.6 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.6 / 5
Company reviews
"Productive, Good Staff and Mangament"
Current EmployeeFloor Lead
Got a position here in June of 2019, they helped me out, hired me when I was in real need of a job. They provided me with all the training I needed to succeed. Took all advice and constructive criticism given to me, about 8 months later I was promoted from TSR to Floor Lead. Centratel pays a competitive wage along with benefits. It's a good place to work, learn, and grow if you're looking for that.

"Expect to be used then Discarded"
Former EmployeeInbound Customer Service Representative
Management is very lacking,they do nothing with info given to them in advance like someone resigning ect, instead wait till last minute to fill the now empty slot or have the rest of the staff cover the empty time slot with over time for weeks on end. Then there is the heavy favoritism, it is very blatant when they have a favorite but will deny it or will toss the favorite to the side when they feel they will not be of use or have legal action pressed on them. The job its self is not hard except for the difficult callers they force you to deal with when you're just an answering agent who has no control what so ever, you're expected to handle it and make it all better so you can page the message out and only if the caller ends the call while keeping a low call time. What ruins this job is the extremely high expectations that quality puts on you and then will change to suit their agenda even if you follow it to the T. Best one is them forcing you to ask men if they are pregnant for some accounts, if you do it they dock you for not skipping the obvious, if you don't do it they dock you for not asking them the question and then fall back on their rules for doing the job. When you ask what you should be doing in that situation they either give the rule book answer that suits them or a vague answer. For med benefits you will get med and vision, no dental but they do pay it all. The coworkers are great as tends to be the norm with most call centers. What shift you get is up to luck and seniority,all the good shifts are taken by folks that have been there for years so you will either get a split shift or a swing shift when you join unless you are lucky. There is a bonus system based on quality but most do not hit it due to high quality expectations as well as if any client calls to complain about you then you get docked for bonus chance.

"Clients trump employees"
Former EmployeeTelephone Representative
Clock in employees must clock in no later than 5 minutes after your scheduled time or your written up regardless of the situation. Answering incoming calls of clients customers are greeted in a friendly and inviting voice no matter the situation or tone. If their customers call in screaming, yelling, call you vulgar names you must keep that friendly helpful tone - otherwise you are automatically fired. Know matter how the conversation begins or ends during a difficult call, you are unable to defend yourself regardless of what the caller calls you. The will say they are sorry you had to endure that situation, but hanging up or use any sharpe tone and they will fired. If you suffer from depression or anxiety and you miss handle a call and it's reported or pulled your fired. OFLA will not support you, even if you have PTSD. Management only cares about clients. TSR's are replaceable. They have a high turn over rate. I have personally seen 15 or more quite, get fired or walk out due to the unrealistic expectations of this company. You are only allowed to come in and do your job. Socialization is on your spear time. Talking to the people beside you is not welcomed. This is a difficult company to work for. They do not care for employees. They value their clients (their source of income) more than they ever will a Telephone Service Representative.

"Wonderful company to work for"
Current Employee
Centratel is not your average call center job. There is no troubleshooting for hours with difficult customers or trying to upsell any products. Once you have an understanding of the job it is very straight forward. They also offer a set schedule with shift bids once a year. The people at Centratel are wonderful and hard-working. They make you feel welcome and part of the team.