Technical Software Trainer
Anju Software2.0
Remote
Job details
Estimated: $51,000 - $69,000 a year
Full time
Benefits
Life insuranceHealth insuranceVision insuranceDental insurance401(k)
Job description

POSITION SUMMARY

This position involves defining, developing, maintaining and delivering, standard and custom, instructor-led software courses to clients, partners and employees. The ability to create high quality training materials is key to this position. This role also designs, develops, configures and implements software for clinical studies and works with clients to provide design and configuration recommendations. The position involves working closely with internal and external multidisciplinary teams involved in clinical trial management. Life sciences industry experience and knowledge of the clinical trial process is required.

Personal Qualities

Self-motivated, resourceful, logical thinker, organized and structured working style, commitment to high quality service delivery and attention to detail, dependable, strong work ethic, positive attitude, team player and customer oriented.

RESPONSIBILITIES

  • Responsible for becoming a subject matter expert in multiple Anju Software eClinical product suites and how they are used in the field in different phases of clinical research.
  • Responsible for ensuring training participants can effectively use, administer and configure Anju Software eClinical products at the conclusion of the training.
  • Increase (internal and external) client satisfaction by delivering high quality course materials and instruction.
  • Responsible for ensuring training environments are ready and functioning properly prior to instructor led classes and owns the administration and management of assigned courses (registration, logistics, attendance, setup, assessments, etc.)
  • Mentors and coaches training participants
  • Responsible for designing, developing, and updating course materials for in-person and web-based, instructor-led training.
  • Represents Anju Software in a highly professional manner at client meetings.
  • Contributes to the continuing development of product functionality by submitting enhancement requests, communicating client feedback and participating in user testing.
  • Applies knowledge of Good Clinical Practices (GCP) and industry guidance to customer deliverables.
  • Works with clients to define and recommend improvements for study specifications and study design.
  • Translates study requirements, based on clinical trial protocols and other customer provided requirements, into study design specifications.
  • Builds and tests eCRFs, edit checks, custom data exports, custom functions, imports, etc. as required to deliver a fully functional data capture solution.
  • Unit tests programming and configurations prior to delivery to Anju Quality Assurance team.
  • Configures complementary software used to run clinical trials.
  • Creates and maintains documentation according to Anju Software standards regarding source code, specification documentation, process control, training curriculums and records.
  • Supports Compliance with developing and improving SOPs and Work Instructions and contributes to improvement of training and study build practices.
  • Assist in escalated support issues as needed.
  • Assists in other training and clinical development tasks as assigned.

Skills needed

  • Ability to write clear and concise instruction materials
  • Demonstrated technical skill set in JavaScript and SQL
  • Proficiency in Microsoft Office tools
  • Excellent oral and written communication skills and presentation skills
  • Demonstrated ability to work with all levels within the organization
  • Ability to review and interpret clinical trial documentation
  • Ability to work independently with minimum supervision
  • Organized working style with attention to detail, accuracy and high quality
  • Excellent interpersonal skills necessary to maintain positive relationships with clients, partners and employees

Qualifications Needed

  • Bachelor’s degree with a major in computer science, life sciences, education, or equivalent
  • Solid knowledge of ASP, HTML, JavaScript and MS SQL programming
  • 2-5 years’ experience delivering training on software products
  • Experience in a clinical programmer/study builder/EDC developer position
  • A good understanding of data management principles, database structure and the pharmaceutical industry
  • Direct experience with EDC and other applications designed with 21 CFR part 11 compliance
  • Proven ability to manage multiple projects simultaneously in a deadline driven process
  • Ability to travel as needed to deliver training (typically Less than 20% travel required; may include international travel in the future)
  • Ability and willingness to work beyond standard work hours as necessary
  • Experience with product life cycle development in a .net web based environment would be ideal
  • Experience in phase I clinical trials is an asset
  • Working knowledge of CDISC standards and SDTM implementation is an asset
  • Experience building studies in TrialMaster product suite is an asset.

The Department Head has the discretion to hire personnel with a combination of experience and education which may vary from the above listed qualifications.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location:

  • Fully Remote

Work Location: Remote

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Employee

51 to 200

Company ratings
  • Overall
    2.0
  • Company & Benefits
    2.9 / 5
  • Culture & Values
    1.6 / 5
  • Career Opportunities
    2.1 / 5
  • Work/Life Balance
    1.9 / 5
  • Senior Management
    1.9 / 5
Company reviews
"Extreme stress and lack of upper management respect for employees."
Former EmployeeSupport Staff
"Just a cog in the machinery" environment. A healthcare industry company that actually reduced sick time benefits during the pandemic. Very, very high turn over. Toxic work environment and a lack of team building.
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Cons:

"Run away"
Current Employee
Once upon a time I worked at a company that wanted to sell life science software. Now I work at a company that wants to sell a life science software company. The difference is obvious. There is no interest in industry trends. No plan for improving the products or strategy beyond the end of your nose. Why invest in your people? Why make process changes? Just find a way to make everyone look billable so you can fob it off to the someone else. If you’re looking for fulfillment you will not find it here.
Pros:
Cons:

"Sinking ship. Revolving door. Toxic management. Stripped benefits."
Current EmployeeWho would put their title on a negative review
Company is in the business of acquiring companies without understanding the industry of the companies they acquire. Then they impose changes that are not in line with the industry. Clients then leave and blame is inaccurately placed on the remaining employees rather than the changes implemented and reduced workforce. Employees are overworked. Management takes a toxic approach to managing rather than offering support and assistance, every interaction is one of questioning and criticism. Benefits have been stripped to the bare minimum you will find in a company nowadays. Communication is non-existant. When someone puts in their resignation, they decide not to tell the teams that rely on that individual until that person leaves leaving the teams to fend for themselves without any preparation or transition of work with the relying teams. This is so that Anju can choose the narrative behind why that person is leaving. When a decision is made, there is zero communication or transparency surrounding it. There is no clarity as to why decision are being made. Information does not get relayed downward as necessary. The company's demise is due to the CEO that doesn't know anything about technology but yet is acquiring software companies. He is a finance person that only knows about numbers but does not know how to lead, inspire, motivate, or be nice. This is a weird and toxic company. It makes everyone stressed, defensive, cut throat, and forces your thoughts into a weird downward spiral where at the end of your shift you're left asking yourself, what the heck just happened?
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Cons:

"Good place to learn and grow"
Current Employee
It has been a learning experience working here at Anju, you will be very busy and work hard, but you will learn a lot especially if you want to gain clinical or SaaS experience .
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