Customer Service Representative – Partially Remote
Job details
Estimated: $23,000 - $29,000 a year
Qualifications
US work authorization
Benefits
Company carWork from home
Job description
9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Resolve customer issues while working for an industry leader

At CarMax Auto Finance we put the needs of our customers first, while helping to make the car buying experience better. Exceptional customer service is at the heart of everything we do and drives CarMax to be industry leaders. You’ll work with different departments and teams to help resolve customer questions/issues and help to influence and educate customers on their account. In this role you will work with our customers to ensure their car buying experience has been an excellent one and keep CarMax as the company of choice for car buying. This position does have the potential to transition to a hybrid work arrangement after 90 days and successful performance in role.

All new hires will initially work onsite for a minimum of 8 weeks for training purposes. Upon successful completion of the 8 week training minimum, Associates that are successfully meeting performance and attendance metrics are eligible to work from home. This is a work from home opportunity due to the current worldwide pandemic. Associates must be flexible and willing to work onsite, in some capacity, when business conditions change.

What you’ll do

  • Take incoming phone calls from customers and answer questions regarding his/her account. Resolve any customer issues with their account, and partner with a manager if necessary.
  • Educate customers regarding their account, finance charges accrual, late fees, credit reporting, payment options and account management options all while annotating accounts in inter-company systems to document all interactions.
  • Work with other departments/personnel where necessary to resolve customer concerns within the guidelines of company policies and applicable laws.

Improve customer experience with every interaction

Empathy with our customers, and transparency in every interaction are vital to your success. From dealing with complex customer issues to accepting payments, you will balance the needs of our customers with meeting the metrics and expectations of your position. In collaboration with different departments you will effectively resolve customer issues, while helping CarMax Auto Finance to meet their bottom line.

Qualifications and requirements

  • High school diploma or 1 month related experience/training.
  • Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.
  • Multi-task in a high energy standard office environment.
  • Speak and listen effectively with CarMax customers via phone and effectively handle stressful interactions with customers.
  • Ability to recognize problems, resolve or escalate as needed, including using a variety of talk offs to encourage the customer to make a payment to keep the account current.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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Company details

Headquarters

12800 Tuckahoe Creek Pkwy. Richmond VA, United States 23238

Employee

10000+

Revenue

more than $10B (USD)

Industry

Auto

Company Description
As the original disruptor of the automotive industry, our “no-haggle” prices transformed car buying and selling from a stressful, dreaded event into the honest, straightforward experience all people deserve. We’ve been raising the bar on customer  experiences ever since. Our success is possible because of the hard work and dedication of our 25,000+ associates nationwide.  When you work at CarMax, you’ll join a culture of transparency, integrity, and an unwavering focus on doing what’s right for each other, our customers, and our communities. We’re committed to helping you innovate, learn, grow, and shape your career in ways you never imagined.
Company ratings
  • Overall
    3.6
  • Company & Benefits
    3.5 / 5
  • Culture & Values
    3.6 / 5
  • Career Opportunities
    3.3 / 5
  • Work/Life Balance
    3.3 / 5
  • Senior Management
    3.2 / 5
Company reviews
"Could be better "
Current EmployeeSales Associate
The people are cool but the pay is the lowest I’ve seen across dealerships. Set commission is super low and you have to basically be full time to see any money

"Co workers "
Former EmployeeCarmax
It was great working here. Only thing I didn’t like was that there was some favoritism within our department. Which is seem a lot here. Other then that I my team was great

"Good company"
Former EmployeeOffice Assistant
It was a good company with great benefits. 1 hour lunches with an optional 15 min break. Constant pay raises, free food sometimes, and safe work enviornment.
Pros:
Cons:

"I love CarMax's vision and drive to better themselves."
Former EmployeeSales Associate
I worked for CarMax for 5yrs and enjoyed the culture and people. Advancement is hard without relocating but still possible. CarMax is always trying to find a better way to serve its customers and I really appreciated that.