Inside Sales Representative (Remote - Western Region)
Remote California
Job details
$37,000 a year
Full time
Qualifications
US work authorization
Benefits
Employee stock purchase planHealth insuranceVision insuranceFlexible spending account401(k)
Job description
*Please note that while this role will operate remotely, it is required that the candidate resides in the Western Region of the United States. At this time we are not considering candidates in the Bay Area.*

Yelp was created to connect people with great local businesses. As an Inside Sales Representative (ISR), you'll be working directly with these local businesses to help them achieve their goals through Yelp’s various advertising programs. You'll work with small business owners via phone to determine their needs and aspirations and customize every sale to help make those happen. We succeed when we help our clients grow their businesses.

Because people are at the center of everything we do, one of your main priorities is to educate business owners about the value of Yelp's advertising platform. In this role, you will be directly responsible for selling advertising space on Yelp to local businesses across the US and Canada. Success in this role is measured by hitting and exceeding monthly sales goals, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this in a supportive virtual team environment with the added flexibility of a remote workspace.

Please visit www.yelp.com/careers and apply to the appropriate posting that matches your location.

What You'll Do

  • Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce)
  • Educate, strategize, and successfully sell Yelp advertising programs through a high volume of outbound sales calls - this role is 100% phone based.
  • Become an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection will be critical to your success.
  • Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity are key!
  • Stay organized and manage your time effectively in order to complete your daily goals- you know that sales is a numbers game and you’re here to win.


What We're Looking For in You

  • You have an appetite for learning! You’re keen on turning training and feedback into action and continuous self-improvement- you don’t take rejection personally.
  • You are committed to a high standard of integrity and being a teamplayer is important to you.
  • You’re an excellent listener, assertive, persistent, and persuasive - show us your grit!
  • You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others- you can’t wait to show everyone the value of Yelp.
  • You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option.


Requirements

  • GED/HS Diploma and 2+ years of customer-facing experience OR;
  • Bachelor’s Degree
  • No fear of the phone
  • General computer and email proficiency - we use Google Suite and provide a Chromebook laptop!
  • A work environment free of distractions
  • Ability to effectively prioritize tasks and manage independently without oversight
  • Must possess current US work authorization


Training and Development

  • We offer comprehensive initial two month training with ongoing career development support and opportunities through the Yelp Sales Development Program*
  • Learn industry-leading communication and sales techniques that will enable you to find solutions for your clients and close deals
  • Gain extensive knowledge on the industry’s leading CRM tool, Salesforce
  • Become an expert in internet advertising and the world of SMB

  • The Yelp Sales Development Program provides a transparent path for professional growth by outlining what you need to be doing every day, month, and quarter to reach the next level in our sales organization. As you progress through YSDP, you will be eligible for increases in compensation, title, and responsibilities, which will keep your career moving in the right direction.


Compensation and Benefits

  • Starting base salary of 37K plus uncapped commission
  • Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
  • 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 5 paid wellness days, 12 paid holidays, 1 floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness reimbursement
  • Health Savings, Flexible Spending and Dependent Care accounts
  • 401(k) retirement savings plan with employer match
  • Employee stock purchase plan

#LI-REMOTE

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

CCPA Privacy Notice

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
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Company details

Headquarters

Headquarters: San Francisco, California, United States

Employee

5001 to 10000

Revenue

$500M to $1B (USD)

Industry

Internet and Software

Company Description
We’re passionate about connecting people with great local businesses. A career at Yelp means helping to change the way businesses and consumers interact. We’re bringing together world-class talent from different backgrounds, disciplines, and areas of study to produce an inclusive and stimulating environment. Our focus is on the development of each person walking through our doors, because that’s what makes Yelp tick - community. At the end of the day, we enjoy what we do – and we work well together doing it.
Company ratings
  • Overall
    3.4
  • Company & Benefits
    3.5 / 5
  • Culture & Values
    3.7 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.6 / 5
  • Senior Management
    3.2 / 5
Company reviews
"Great company!"
Current EmployeeAccount Executive
Love the company and the people the job itself, not so much. Management treats you really well, I love my peers. Cold calling all day to get constantly hung up on is no fun but that's what the job is.
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"Room for growth"
Former EmployeeAccount Executive
It was a great learning experience. Great training program and once you get the courage to leave, you will succeed anywhere you go. Management is great and motivating however high volume dials.
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Cons:

"Sales"
Former EmployeeJunior Account Executive
Outbound advertiser sales. Is definitely a hustle, its an easy deal for some to close more than others. Being a yelp account executive is all about mindset!

"Very slow ramp up and fake sakes commission "
Current EmployeeInside Sales Representative
This position literally takes up your whole day until late evening. You will be working from early morning till late evening. Cold calling and harassing businesses about Yelp's free landing page and how EVERYBODY goes on Yelp to search for all types of businesses. They want you to have 80 outbound dials a day and its months and months calling the same businesses and same people before they change your territory. Commission structure is pretty rough. You must sale 5 packages to qualify for commission. So if you sold 3-4 packages you get zero commission. Culture and vibes was great working from home but its definitely a fake sales environment. You should get paid for every single sale regardless of base pay. 9 months to ramp up to company standards. Lots of sales and little payout. If the commission structure was different, it would've been a lot better. Very poor commission structure.
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