Remote Customer Service Rep (Concierge)
Job description
Job description

Concierge Service Team

At SYKESHome, we help people one caring interaction at a time - that includes you! As a remote based Customer Service Rep for SYKES Concierge Service Team, you will provide professional and efficient support to customers of our premier financial service client, right from the comfort and convenience of your own home. You will:


  • Answer incoming customer inquiries leveraging established call-handling procedures.
  • Provide quality customer service to high level customers, assisting in the resolution of service-related questions.
  • Communicate with the Support Team in a clear, concise, and professional manner.
Work with us an you'll enjoy:
  • $13.00/hr starting pay
  • Multiple shift options
  • Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off
  • Hands-on, 100% paid training
  • Refer a friend program that pays up to $150 for every referral with no limits.
  • Tuition assistance and opportunities for advancement
  • Personal benefits of working from home including saving time, money, and the environment.
This program will last through November, then you will be eligible to transfer to one of our many other client programs. SYKES agents support customers of some of the most well-known brands in the world, so our high performing agents have many opportunities to continue to be a part of the SYKES family!

Required qualifications, skills and experience

Apply with us if you possess:
  • Ability to navigate multiple screens on a computer while helping customers
  • Excellent customer service, interpersonal, verbal and written communication skills
  • Flexible and resilient demeanor, active listening skills and attention to detail
  • Quiet distraction free home office area to work.
  • High School Diploma/GED or above and at least 18 years old
Technical Requirements:


  • Hard-Wired internet connection at least 5 mbps up and download speeds.
  • A standalone monitor to connect to the computer we will send you. This cannot be a laptop, all in one, or TV.
  • A computer (any type but not a phone) for your first week of training sessions and any technical troubleshooting.

Desired qualifications, skills and experience

Previous experience in the financial services industry and/or telephone customer service experience is desirable but not required

About SYKES

SykesHome

Location: Remote

SYKESHome is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting home-based career with SYKESHome!

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