Technical Support Intern
Kansas City, MO
Job description
Job ID: 2207962

Location: REMOTE WORK , MO , US

Date Posted: 2022-05-25

Category: Student

Subcategory: Intern Technical

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is looking for an individual to provide Technical Support resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Individual will diagnose, identify, and analyze problems. Responsibilities will include maintaining and updating records and tracking databases. Alerts management to recurring problems and patterns of problems.

Qualifications

EDUCATION AND EXPERIENCE: High School and two or more years of college coursework in a technical degree completed.

Skills required:
Strong Customer service experience
Troubleshooting and resolution
Password resets
Remedy data entry
Imaging and deployment of new machines
New software installation
Ability to work up to 40 hours per week preferrably through August 2022
Eligible to obtain and Public Trust clearance

Preferred Certifications:
ITIL v4
HDI Desktop Support

Target salary range: $25,001 - $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.
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Company details

Headquarters

12010 Sunset Hills Road Reston, VA 20190

Employee

10000+

Revenue

$5B to $10B (USD)

Industry

Aerospace and Defense

Company Description
SAIC® is a premier Fortune 500® technology integrator driving our nation’s technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions. We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.
Company ratings
  • Overall
    4.0
  • Company & Benefits
    3.9 / 5
  • Culture & Values
    3.8 / 5
  • Career Opportunities
    3.3 / 5
  • Work/Life Balance
    3.9 / 5
  • Senior Management
    3.6 / 5
Company reviews
"Great company to work for."
Former EmployeeTrainer
Well managed company that takes care of their employees. Good working environment and good leadership. I would work for SAIC again given the opportunity.

"So many reorgs, it is difficult to know where things stand or whether your department will be around"
Current EmployeeSoftware Architect
The people I work with are great, but the company doesn’t really value it’s people. Example: things were slow and rather than let folks spend time training, they asked us to use up our leave. Then when things are really busy we have to squeeze in training on top of the long hours. This was true even for people new to the role.

"I love my team!"
Current EmployeeSenior Software Engineer
It's hard to judge defense contracting companies because a large portion of your experience is determined by the government agency and team that manages your contract. That said, I am EXTREMELY well-compensated for my job, my team is absolutely incredible, and this is the best experience I've had in the defense contracting industry.
Pros:
Cons:

"Stable workplace"
Former EmployeeHelp Desk Analyst
I had a set schedule with an option for overtime. Management was always available when needed. Benefits we’re good and I was treated with respect. I would definitely recommend this company.