This role will be a part of the Cross Lines Analytics team, specifically supporting the Shared Services department which includes our Fraud, Subrogation, Contact Center, Claim Services and Quality business units. This role provides analytical support to the Shared Services business units by performing research, analyzing information, presenting findings, and recommending changes and/or taking action based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Works with general direction from manager on more complex tasks.
- Identifies business processes to review. Performs moderately complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.
Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies.
Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics. May use data visualization tools to further business insights.
Builds the business case for making a change to current practices, programs or procedures. Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Owns implementation and evaluation for changes considered of moderate complexity (e.g., area within a function).
Tracks, analyzes and reports on metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization.
Owns report development and modification for reports/dashboards considered of moderate complexity. Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit. Develops presentations and shares findings as well as recommendations.
Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.