Licensed Customer Service Representative
The Liberty Company Insurance Brokers4.0
Remote Florida
Job details
Estimated: $26,000 - $36,000 a year
Full time
Work from homeLife insuranceHealth insuranceVision insuranceDental insurance
Job description

You will have the opportunity to receive extensive training that will teach you all about the Insurance Industry! You will work as part of a team of talented and passionate Customer Service professionals that support our Agents and provide stellar customer service to our Clients. Below are some of the responsibilities that this role will have regularly:

  • Process quotes and applications for Agents
  • Provide detailed documentation in our Agency Mgmt System (Applied Epic)
  • Provide documents to mortgage companies for home closings
  • Take policy payments from clients over the phone and in-person
  • Process personal lines policy changes
  • Handle incoming and out going mail for Agents
  • Manage all clients through our Agency Mgmt System
  • Handle a high volume of incoming calls from clients, mortgage brokers, insurance carries, etc.
  • Upload documents for archive
  • Send required documents to insurance carriers and/or clients
  • Correspond with the insurance carriers to insure they have all docs needed

The Person

To be successful in this role you need to be technologically savvy, have self-motivated discipline towards your work, and be proactive with handling responsibilities. You will also need to have a true passion for providing outstanding customer service both internally and externally. Below are some proven skill sets, behaviors and personality traits that we look for in a successful Customer Service Representative:

  • Ability to prioritize your work every day, and complete top priorities on-time
  • Ability to learn and adapt to technology quickly
  • Open to receiving regular constructive feedback relating to your performance
  • MUST have a very friendly, positive and upbeat personality
  • A true passion for providing outstanding customer service at all times
  • Approach your work with the thought that you don't want to just do and complete a job, but you want to do and complete a GREAT job!
  • Very detail driven, and have the ability to work through steps to help problem solve situations
  • Extremely professional demeanor
  • Strong verbal and written communication skills
  • Ability to think analytically
  • Ability to work in a fast-paced and ever-changing professional environment
  • Strong tendency to always exceed others' expectations
  • Significant ability to multi-task detailed and complex work

Job Type: Full-time


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home


  • Monday to Friday

Application Question(s):

  • What is the pay you are looking for? Is it flexible?


  • Insurance: 1 year (Required)


  • 2044 or 220 license (Required)

Work Location:

  • One location

Work Remotely:

  • Yes

Work Location: One location

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Protect yourself


Woodland Hills


11 to 50


$5M to $25M (USD)


Transport and Freight

Company ratings
  • Overall
  • Company & Benefits
    4.0 / 5
  • Culture & Values
    5.0 / 5
  • Career Opportunities
    5.0 / 5
  • Work/Life Balance
    4.0 / 5
  • Senior Management
    4.0 / 5
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