Senior Lead User Experience Designer - Work from Home
Job description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen is continuing to build a team of customer obsessed designers and we are looking for a passionate and talented Digital UX Designer who will be responsible for planning, creation, and execution of the UX design for Lumen’s digital experiences.

The Main Responsibilities

In this role you will showcase your diverse digital design toolbelt. Your skills in information architecture and interaction design combined with your artistic visual design talents will be used to create low fidelity detailed concepts and then transform them into beautiful high-fidelity visual designs. This includes producing experience maps, detailed wireframes and/or prototypes, visual designs, graphics for digital marketing materials, and assisting with all other miscellaneous digital creative needs. You will work closely with our Digital Research Team to deliver high value experiences and ensure designs are derived from our customers’ point of view. The ideal candidate will have substantial experience in web and mobile e-commerce interaction design and graphic design for all screens and devices.

What We Look For in a Candidate

Must have skills/qualifications:

  • Minimum five years of digital design experience
  • Demonstrated knowledge of design and UX best practices
  • Skills to produce detailed wireframes, prototypes, storyboards, sitemaps, and beautiful high-fidelity designs
  • Solid understanding of graphic design and web technologies
  • Experience leading the execution of user experience design leveraging a variety of user-centered methods, processes, and tools
  • A good grasp of design programs and tools such as Photoshop, Illustrator, XD, Figma, or similar
  • Ability to effectively communicate, present, and support designs
  • Experience owning projects end to end - from interviewing stakeholders to delivering high-fidelity designs
  • Portfolio of digital work ready to showcase
  • Passionate about pleasing our customers
  • Ownership of the experience
  • Detail oriented and organized with the ability to lead and manage multiple projects from start to finish
  • Must be self motivated and comfortable working in a fast-paced environment

Experience with any of the following is a bonus, but not required:

  • Journey and empathy mapping
  • Working knowledge of HTML/XHTML, CSS, JAVA & Bootstrap
  • App design experience
  • Knowledge of SEO/SEM
  • Experience working with AEM or content management system
  • Copywriting experience

Requisition #: 251355

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Company details


Laval (siège social)


501 to 1000



Company Description
Lumen c’est : un distributeur de matériel électrique avec un centre de distribution automatisé ultra moderne et une entreprise dynamique qui investit dans le développement de ses collaborateurs. Faire partie de l'équipe de Lumen, c'est être entouré d'une équipe motivée, toujours aussi enthousiaste de contribuer quotidiennement au succès de l'entreprise. Nous avons à cœur le bien être de nos employés et souhaitons leur offrir le meilleur environnement de travail possible. Nous proposons des avantages sociaux concurrentiels pour répondre aux besoins de nos employés et à ceux de leurs familles. Notre équipe d'un peu plus de 700 employés, répartis dans l'ensemble de la province du Québec et quelques autres provinces du Canada, travaille dans un environnement qui favorise la collaboration, la créativité et la croissance professionnelle. #Je suis Lumen! Et toi?
Company ratings
  • Overall
  • Company & Benefits
    3.4 / 5
  • Culture & Values
    3.2 / 5
  • Career Opportunities
    3.2 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.1 / 5
Company reviews
"Middle management is terrible"
Current EmployeeEngineer
This company bought my company and the way they run their company is terrible. We had a wonderful working culture and things ran very smoothly which translated into customer and employee satisfaction. However, this is not how Lumen operates.

"Boring and noRoomFor advancement "
Former EmployeeCollection Representative
It was a boring Job and the pay sucks … you did get an hour lunch and two 15 mins break… calls were kind of slow… but the ones that came in could be a little Stressful

"No real improvements year over year"
Former EmployeeProject Manager
Difficult place to make any true progress towards improving the customer or employee experience. Leadership needs to find a way to grow instead of constantly shrinking.

"Good salary but poor management "
Former EmployeeLead Engineer
Non-technical management managing technical people . Company is not gaining new customers and employees are not appreciated for the good work .hopefully things get better with time.