Customer Service Representative Work From Home
Minneapolis, MN
Job description
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

In this role, you’ll cultivate relationships and retain customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this require? Good Listening skills and the ability to communicate under pressure. Ultimately, your extensive knowledge of our products and services will determine how well you resolve problems and offer solutions to customers.

You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services

Uncover customer wants, interests and needs in each customer interaction to effectively save the product and offer additional products and services

Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting

Utilize virtual communication tools to engage your manager or support team for assistance

Remain proficient in explaining customer bills as well as managing billing, rate plan and feature matters for one or more products or services

Perform basic troubleshooting for one or more products or services

Adhere to a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

This is a full time position (40 working hours per week). Hours of operation are subject to change, including possible Mandatory Overtime when business needs require. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST

Initial training/nesting hours are Monday - Friday 9:00am to 6:00pm (~3 months). Attendance is Mandatory Daily.

Post training/nesting hours – will shift to later hours that could include Saturday and/or Sunday

Note: Paid time off becomes available after 3 months of service

So, what’s in it for you?

We’ll offer paid-training that you’ll be required to complete from home as well as resources to encourage your career

growth. We also offer a competitive compensation package. This role starts up to $45,070 per year, representatives

can earn up to $51,070 for total starting salary based on sales performance.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories

AT&T Internet (Fiber where available)

AT&T phone & AT&T wireless home phone

There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today. #virtualjob #virtualwork

  • In order to qualify for this WFH position, you must reside in Minnesota
#connectourcustomers

WFH Requirements:
Must have verified internet service with a minimum of 18 mb download and 12mb upload speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)

Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
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Company details

Headquarters

208 S. Akard St. Dallas TX, 75202 United States

Employee

10000+

Revenue

more than $10B (USD)

Industry

Telecommunications

Company Description
As the first truly modern communications and technology company, our people have been changing how communities live, work and play for over 140 years. Their legacy of innovation sparked the invention of the transistor – the building block of today’s digital world – as well as the solar cell, the communications satellite and machine learning. Throughout its history, AT&T has reinvented itself time and time again. We welcomed the WarnerMedia family to continue reshaping the world of technology, media and telecommunications. Together, we're making history by delivering popular content to global audiences from storytellers and journalists whose backgrounds and experiences span the globe. Today we’re shaping the future with premium content, high-speed networks, direct-to-consumer relationships and an advanced advertising technology platform. Our people are united by a shared desire to inspire progress, to stand for equality and to change the world for the better through #LifeAtATT.
Company ratings
  • Overall
    3.7
  • Company & Benefits
    4.0 / 5
  • Culture & Values
    3.4 / 5
  • Career Opportunities
    3.2 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.3 / 5
Company reviews
"Unprofessional "
Current EmployeeRetail business expert
Not fun to work with. Very stressful and unprofessional environment. Managers need more training on how to move as managers and how to talk to people. Would not recommend this location to anyone.

"Very bad management "
Current EmployeeRetail Sales Associate
Manager are very disrespectful, flexible schedule is not allowed, not very easy you can get time off, the scream at your face. You don’t have time to spend with your family specially if you have kids.

"Great company to work for and retire from"
Current EmployeeSoftware Architect
Great company to work for and retire from. Great work life balance. Management is very good and not pushy at all. They respect everybody. Lot of learning opportunities.

"Empresa noble"
Former EmployeeEjecutivo/a contact center/a
Es una buena empresa para laborar. Las métricas son algo exigentes pero los supervisores están dispuestos a ayudar (la mayor parte del tiempo). Es bastante flexible y tolerante.