Technical Client Service Representative - Work From Home
Sutherland3.6
Columbus, OH
Job description
Job Description:

Are you looking for an opportunity to use your knowledge of hardware and software to support clients? Do you have a background in providing technical resolution via email, phone or other electronic communications? Does your background include experience in reading situations; putting customers at ease and communicating to effectively and efficiently respond and resolve?

Join us

We're Sutherland and we are hiring full-time, work-from-home Technical Client Service Reps to provide next-level care for customers of one of our leading customers, a major company innovating the automotive industry for dealers, buyers and sellers alike. The individuals we seek will be responsible for delivering exceptional service to customers calling in with questions related to hardware and software. You will verify proper installation and configuration of software; answer questions and provide training related to the proper use of systems and applications.

Qualifications:

The individuals we seek will be reliable and dependable, and possess:
  • One year of relevant technical customer service/help desk experience
  • PC hardware and software troubleshooting skills
  • Strong communication, problem-solving and organizational abilities
  • Good telephone skills
  • High School Diploma or equivalent

Requirements to work from home:
  • A quiet and distraction-free, secure place to work.
  • Excellent Internet connectivity:
    • Internet access speeds of 10 Mbps upload and 30 Mbps download - the faster the better!
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (Wireless and/or satellite Internet Service Providers are not compatible with our systems).
  • A PC computer (NO MACS) with:
    • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
    • 16 GB RAM
    • 10 GB available hard drive space
    • One or more available USB ports (2.0 or greater)
    • Sound/audio support
    • Windows Operating System
    • 2 - 20 inch monitors
    • Wired Keyboard
    • Wired Mouse
  • A headset to use for training and meetings that is/has:
    • USB
    • Dual ear
    • Noise-cancelling microphone
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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Company details

Headquarters

Pittsford, NY

Employee

10000+

Revenue

$1B to $5B (USD)

Industry

Consulting and Business Services

Company Description
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals spanning 19 countries around the world.
Company ratings
  • Overall
    3.6
  • Company & Benefits
    3.3 / 5
  • Culture & Values
    3.4 / 5
  • Career Opportunities
    3.2 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.2 / 5
Company reviews
"Good place to start career "
Former EmployeeTechnical Support Specialist
I had a good experience working in Sutherland. Management and people are wonderful. I would recommend this company to all job seekers, they are even looking for people even without experience.

"The culture will make you stay at Sutherland. "
Current EmployeeCustomer Service Representative
Great company for me especially the site at Carmona the management and the employees are easy to work with definitely will recommend great experience.
Pros:
Cons:

"High pressure and no job security "
Former EmployeeTechnical Support
Rotational shift with no break culture or very minimal bio break. Need to sell after closing the case and they will swap the rotational shift timings often. Cab facility available but they don't support properly and many times I have travelled on my own.Left the job because of some different working culture

"It's an okay job"
Former EmployeeCustomer Service Representative
The job is stressful and the pay sucks for what you go through with customers but it's work from home. I don't see myself staying here much longer with cost of living going up but the pay is not. I like my manager and team. The people I work with and the fact that it's work from home are the only reason I'm still here. Pay your employees more than minimum wage and maybe you won't have such a high turnover