Customer Service Representative -Knoxville, TN
Great West Casualty Company3.6
Knoxville, TN
Job description

This position offers an optional hybrid work schedule, with three days working in the office and two days working remotely.

Put your motivation, energy, and service-driven mindset into a Customer Service Representative role with our Joe Morten & Son agency in Knoxville, Tennessee. Your professionalism, ability to adapt and problem solve will serve you well in this position where you will partner with agents and insureds to support complex accounts.

In this role, you will provide office and sales support assistance responding to requests for information, services, quotes, permits, authority, and licensing. You can enjoy the peace of mind that comes from working for a long-time stable company with a great schedule and hours to accommodate your busy life. Your hard work and hustle will also be rewarded through quarterly incentives.

Position Hours: Monday-Friday 9 a.m.-5 p.m.


  • Motivation and drive.
  • Excellent verbal and written communication skills.
  • A minimum of six years of progressive work experience with extensive public contact.
  • Insurance experience preferred.
  • A willingness to obtain a P&C license within the first 90 days of employment.

Why work for us?

We offer you a challenging career with a competitive compensation and benefits package, including:

  • A 37.5 hour work week.
  • Paid study materials, exam fees, study day, and monetary awards for professional development.
  • Separate paid vacation and paid sick leave.
  • Opportunities to impact the organization through participation in committees (e.g. Green Team, Fun Committee, etc.).
  • Support of healthy lifestyles through a wellness program and gym subsidies.

Who we are:

Working together, Joe Morten & Son, Inc. and Great West Casualty Company provide specialized insurance products and services to thousands of truckers across the country. Our unique focus on the trucking industry allows us the opportunity to provide valuable insight and understanding to the variety of people we encounter every day. If your passion is to help others, you value education and continuous improvement, you enjoy participating in community activities, and you want to be valued for your contributions, come be part of our successful team.

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Great West Casualty Company

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Company details


South Sioux City, NE


501 to 1000


$1B to $5B (USD)



Company Description
For over 65 years, Great West Casualty Company has provided premier insurance products and services to thousands of truck drivers and trucking companies across America. We have regional offices located around the country, and nearly 1,000 professionals are proud to call us an employer of choice. We are dedicated to the success, happiness, and wellness of our employees. If you are looking for a company where your contributions are valued, your continued learning is financially supported, and customer service is a priority, we want to talk to you. Apply today and join one of America's largest insurers of trucking companies as we help keep the nation's economy moving forward one mile at a time.
Company ratings
  • Overall
  • Company & Benefits
    3.4 / 5
  • Culture & Values
    3.4 / 5
  • Career Opportunities
    3.0 / 5
  • Work/Life Balance
    3.6 / 5
  • Senior Management
    3.0 / 5
Company reviews
"Would love a work from home full time opportunity "
Former EmployeeOffice Worker
Great West has been a good company to work for, but has deteriorated over time thanks to parent company Old Republic. Corporate office in Nebraska seems stuck in the old times and very reluctant to change.

"Room to grow"
Former EmployeeSenior Adjuster
I would have stayed but we moved to Florida and they had no openings, you were trusted to do you job and mostly left alone. Great culture and great people overall.

"Overall a great company"
Former EmployeeSenior Adjuster
Really enjoyed my job, things did change after years of employment but they always do, great people just had to move. They need to concentrate more on claims then new ways to measure everything.

"Absolutely zero advancement"
Former EmployeeCall Center Representative
Even when you’ve been with the company for many many years and you want to transfer to a different department they hire outside the company… They do not promote from within no matter how long you’ve been with the company.