Work From Home - Customer Service Representative
Gap Inc.3.7
Reynoldsburg, OH
Job description

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About the role

As a Seasonal Customer Service Consultant, you’ll represent Gap Inc. and our brands and take pride in delivering an exceptional shopping experience for our customers. In this role, you’ll speak with customers who have placed online orders and you will be responsible for answering questions regarding returns, exchanges, price adjustments, missing packages and missing items. You will support your team to drive results and deliver best-in-class service in a fast-paced environment. This is a seasonal remote position working from home. You will be required to complete a three-week, full-time virtual training (Monday - Friday) in addition to coming on-site once to pick-up equipment and complete paperwork.

Benefits include: Remote working, paid training, weekly pay and a generous merchandise discount for our brands – 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta and 30% off at Outlet. Also offering differential shift pay for evening schedules starting after 1:00PM in your working time zone.

What you'll do

  • Deliver a consistent customer experience by providing efficient and timely resolutions.
  • Utilize effective time management skills in order to handle multiple calls in a fast-paced environment.
  • Act as customer advocate by resolving complex concerns in an accurate and timely fashion.
  • Demonstrate ability to make good business decisions aligned with our brand values.

Who you are

  • Minimum 6-months of customer service or call center experience.
  • High level of confidence using technology with an ability to quickly navigate multiple screens or web browsers at a time.
  • Demonstrate ownership to problem-solve independently.
  • Open to feedback and can take action as needed.
  • Experience navigating through competing priorities.
  • Excellent verbal and written communication skills including customer de-escalation.


Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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Company details

Headquarters

San Francisco, California

Employee

10000+

Revenue

more than $10B (USD)

Industry

Retail

Company Description
Our brands are made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. A simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company. For over 50 years, our brands have championed inclusivity not only for our teams and customers, but also through the product and experiences we create that are Open to All. Together our founders forged the values that we live and breathe today. Inclusion & Belonging An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world. Gender Equality & Empowerment Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work. Sustainability We believe that environmental issues are human rights issues. That’s why we’re integrating sustainability even deeper into each of our business practices, and are committed to reaching 100% renewable energy across our facilities by 2030.
Company ratings
  • Overall
    3.7
  • Company & Benefits
    3.4 / 5
  • Culture & Values
    3.7 / 5
  • Career Opportunities
    3.3 / 5
  • Work/Life Balance
    3.7 / 5
  • Senior Management
    3.4 / 5
Company reviews
"decent"
Former EmployeeSales Associate
ok company that has gotten better over the years. have not worked here for a while but would have no issue going back in the future. you have to chase raises

"The only thing that matters is sales"
Former EmployeeFloor Manager
My time at gap was for about a year and it was ok for an entry level job, the only thing that made going to work enjoyable was the people i got to work with which made the experience fun and enjoyable. Everything else is basically frantically trying to make the daily sales goals no matter the cost.

"You couldn't pay me enough to go back"
Former EmployeePacker
I hated it. It was awful. Only consider this job if you're absolutely desperate. It's boring, tedious work for long hours, and every morning, you get told that your hard work was too slow or not good enough. They promise increased pay if your productivity is high enough, but, even during peak shopping season, I'm convinced that you'd have to pay someone off to even get enough work to make it possible.

"retail work"
Former EmployeeSales Associate
it's okay job for retail but it's retail what do you expect. Key is the other employees, if they are hard working it makes life a lot better. But get lazy ones, be ready to dome work.