(Work from Home) Customer Service Representative
Everise4.2
North Carolina
Job description

The Opportunity

We're looking for a (Work from Home) Customer Service Representative, working in the BPO industry in North Carolina, United States.

In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers.

We offer medical, dental, vision, and 401K benefits as well as earned PTO. We also offer a referral bonus for all employees, equating to up to $400 in earnings potential. Salary is up to $13.25/hr in production.

  • Handles a high volume of incoming calls.
  • Gathers customer information, assesses and fulfills customer needs.
  • Educatescustomers regarding products and services.
  • Utilizes and navigates multiple systems simultaneously.
  • Resolves customer issues via one call resolution guidelines and/or escalated process.
  • Meets or exceeds company and client performance metrics.
  • Maintains a balance between company policy and client benefit in decision making.
  • Evaluates and identifies opportunities to drive process improvements that positively impact ourclient and its customers.
  • Dispositions calls, complies and generates report as required.
  • Accepts and embraces changes within the current business environment.

Our Client

Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes (#work-at-home) around the world.Huh!?! Well, you’ll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity. You will find a big family. And an award-winning culture.Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations. Be ensured of an encouraging work environment. Be assured of opportunities for growth and advancement. You can do it!Make things better. Develop great relationships. Have the career you want. Where you want.

Experience Required for Your Success

  • 6 months of experience in customer service
  • Dedicated area to work from in your home
  • Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
  • Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
  • Strong decision making and analytical abilities
  • Ability to identify customer needs and clearly articulate products and services
  • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements

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Company details

Employee

10000+

Revenue

$100M to $500M (USD)

Company Description
Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise. Our innovative CX outsourcing services are high performing, scalable, secure, agile, and have fluent proficiency in 32 languages, which helps brands to create seamless customer, product, digital, and home experiences. We strategically operate in seven markets to enable our customers to scale their reach across the globe.
Company ratings
  • Overall
    4.2
  • Company & Benefits
    4.0 / 5
  • Culture & Values
    4.1 / 5
  • Career Opportunities
    4.1 / 5
  • Work/Life Balance
    4.1 / 5
  • Senior Management
    4.1 / 5
Company reviews
"Good company"
Current EmployeeCustomer Service Representative
Seems to have a really good environment to work and the people and coworkers are really friendly and nice. Working from home is a great opportunity.

"The good thing is that I am excited to learn new things, the bad things are, I don't consider that the company has bad things."
Current EmployeeCustomer Service Representative
I recently started to work here at this company and all people are friendly and helpful with me, I hope can be able to learn many things and can be able to improve my knowledge as a person and my professional life. Thus company offers a lot of opportunities to grow up.
Pros:
Cons:

"Productive and fun workplace"
Current EmployeeCustomer Service Representative
Productive and fun workplace in where we can develop our knowledge and we can learned new things and something that caught my attention is the importance they give to human resources.
Pros:
Cons:

"The workplace culture"
Current EmployeeCRS
It a nice place to work and to have a personal life going well and try to make your home staff and to get more knowledge about English and business to improve yourself.