Technical Support Representative
Job description
Technical Support Representative
$11 an hour - Full-time
Fully Remote
Qualifications
- High school or equivalent
- Computer literacy: 1 year (Required)
- Day Shift (Required)
- US work authorization (Required)
- * Excellent verbal and written communication skills
*
- Enjoys working on a team
- Strong customer service skills
For more than 25 years, American Customer Care has been providing customer service on behalf of companies of all sizes worldwide. We specialize in providing individualized contact with our Client's customers.
This position requires that the employee provide their own internet service in order to successfully work from home. American Customer Care will provide the equipment needed. General Characteristics: In this position, you will be providing technical troubleshooting support for customers with various home medical equipment.
- Consult with customers to understand their issues and determine the best troubleshooting option.
- Have excellent verbal and written communication
- Ability to adapt to different types of customers and use positive language to represent yourself and the Company
- Use excellent customer service skills to handle escalated customer interactions
- Have excellent problem-solving skills to help solve complex issues
We are hiring full-time, day shifts. Monday - Friday only.
Why you should work at American Customer Care
- DAILY PAY (work today, get paid tomorrow)
- Best work/life balance strategy in the area
- Flexible, set schedules!
- Paid Training
- You will always have a voice at American Customer Care. We do quarterly anonymous surveys to find out how we can be better.
- We have an Employee Fun at Work Committee that works to drive the fun!
- 401(k)
- Employee assistance program
- Employee discount
- Health, dental, vision, and life insurance
- Paid time off
- Referral program
- Monday to Friday
Shift availability: Day Shift (Required) Work Location: remote**
Job Type: Full-time
Pay: $11.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have your own laptop/computer to use for Zoom training while we ship our set to you?
- Do you have a quiet, distraction-free place to work from home? Do you have high speed internet?
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
Work Location: Remote
Company details
Headquarters
2460 Kerper Blvd. Suite 200 Dubuque, IA 1555 E. Business Hwy 151 Platteville, ILEmployee
201 to 500
Industry
Telecommunications
Company Description
We are looking to grow our teams with fun, caring, outgoing, motivated people to provide the best customer service.
American Customer Care is an outsourced contact center. What does that mean? That means, companies nationwide look to us to help provide customer service to their customers.
Currently, we offer inbound customer service for several nationally known companies!
Company ratings
Company reviews
"decent workspace "
Former Employee•Customer Service Representative
July 21, 2022•Dubuque, IA
this place was a real headache to work for. Very disappointed in the way the management handled employees of different ethnic backgrounds. Managers also talked behind the backs of those who just want to do their jobs.
Pros:
remote work
Cons:
low pay, over worked, rude staff, no sense of purpose, no room for advancement, staff plays favorites
"Don't bother"
Former Employee•Customer Service Representative
July 19, 2022•North Carolina
This is not a good place to work. Management seems to be very sarcastic. They only pay $ 10 per hour. The manager and the company's owner will not take the time to respond to answer your questions.
Pros:
None
Cons:
They don't care if you are sick
"Horrible place to work!"
Former Employee•Customer Service Representative
June 26, 2022•Bristol, CT
If you have chronic illness do not work here. They treat you like a child and want Dr's notes. Don't take time off if your a parent either they will come up with every excuse to fire you.
Cons:
Short breaks, management is horrible, no balance between work and life
"There are no benefits offered for the first year of employment, which makes it hard since you can never get time off"
Current Employee•Customer Care Specialist
June 6, 2022•Platteville, WI
It’s a job to have while you look for better employment. They don’t care about work/life balance. The only focus is having people available to take calls. They allow the callers to speak to you with vulgar language and cursing. There’s no resolution for many of the issues callers deal with, therefore, leaving the rep to be screamed and yelled at by the caller.
Pros:
Work from home is the ONLY pro
Cons:
Bad pay, no time off, no benefits for a year, pay depends on attendance.