REMOTE Customer Service Representative (ATL OR VILLA RICA)
Southeastrans Inc2.4
Atlanta, GA
Job description

THIS POSITION IS REMOTE.

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services.

ESSENTIAL FUNCTIONS:

  • Assists callers efficiently and in a polite, courteous and professional manner at all times.
  • Conducts appropriate screening and eligibility functions.
  • Obtains correct information to schedule appropriate modes of transportation.
  • Maintains current knowledge of local operating transportation policies.
  • Accurately and effectively uses trip scheduling and dispatch software.
  • Maintains client, company and employee confidentiality.
  • Communicates with facilities and/or providers as necessary to assure efficient transportation services.
  • Coordination of urgent care and/or discharges with Trip Validation Specialist
  • Keeps Supervisor informed concerning scheduling and/or service delivery problems
  • Completes all required records and reports
  • Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

  • Excellent communication skills
  • Basic computer and typing skills
  • Type 30 wpm
  • Customer service experience
  • Able to work in a busy environment
  • Able to work independently or with a team
  • Have a reliable means of transportation

QUALIFICATION

  • High School graduate or equivalent

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Call center: 1 year (Required)
  • Customer service: 1 year (Required)

Work Location: Multiple Locations

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Company details

Company Description
Southeastrans, Inc. is driving the future of transportation management for non-emergency medical transportation by offering a range of transportation solutions that yield the highest levels of service quality and consumer satisfaction in the industry. We combine high-tech solutions, innovative business practices as well as an unyielding commitment to quality and consumer service to create a new standard in human transportation services. Our mission is to provide transportation management solutions that deliver the highest levels of quality and satisfaction to our consumers and partners, while offering exceptional value, performance, and responsiveness to our contracting agencies. We have several locations across the southeast and our corporate headquarters in in Atlanta, GA.
Company ratings
  • Overall
    2.4
  • Company & Benefits
    2.4 / 5
  • Culture & Values
    2.2 / 5
  • Career Opportunities
    2.2 / 5
  • Work/Life Balance
    2.6 / 5
  • Senior Management
    2.1 / 5
Company reviews
"Wouldn’t Recommend "
Former EmployeeCustomer Service Representative
The equipment they gave us was cheap for starters. The headset broke numerous times and I was forced to come in office while my kids weren’t in daycare (again due to the pandemic). There were multiple system crashes, sometimes the computers wouldn’t load or took a while to do so. That wasn’t the issue for me though.. when I switched to night shift, with the GA Dispatch, is when my issues began. They were unorganized, the managers are lazy and unhelpful and we were EXTREMELY UNDER PAID. We were not trained properly at all; They’d tell you one thing then you’d find out it works completely different. Then when you ask for help you don’t receive it because the managers are always “busy”. We were also treated like robots. One person was doing jobs that required multiple people to be done in adequate time l for example, cancelling out hundreds of trips manually from the system at night. We’d also be Booking discharges and calling over a dozen providers (I loved SETI when I first started but the last 6 months on night shift made me hate it and honestly I tell anyone who’d listen about my experience. It was the worst job I’d ever had.

"Customer service rep"
Former EmployeeCustomer Service Representative
I wouldn’t work here. They don’t have good communication at all. They have people calling in upset because the company doesn’t call to let anyone know they won’t have a ride. Some people get charged because they don’t show up and it could’ve been avoided if the company would’ve let them know.
Pros:
Cons:

"Great company to work for, pay is good"
Current EmployeeVan Driver
I enjoy working for this company it has its ups and downs but overall it is great. The drivers get to be on their own without to much management. As a driver you get to see places you may have never been to before.

"A lot of overtime very high call volume and room for advancement if they like you"
Former EmployeeCustomer Service Representative
I wouldn’t recommend them as they really don’t care about the employees who work hard and work holidays I just didn’t feel appreciated also they give you two weeks of training but it’s not nearly enough time to learn everything I felt like I was thrown to the wolves