WFM / WFO Application Trainer / Consultant
Solid Rock Consulting
Job description

About This Position: Solid Rock Consulting is looking for Verint Workforce Management (WFM) and Workforce Optimization (WFO) applications Consultant and Systems Trainer. This position is responsible for providing a professional, creative, energetic, and highly detailed experience for internal and external stakeholders. This role is a good fit for someone who is very skilled in the Verint WFM and WFO product suite AND has a knack for clearly training and communicating.

Role & Responsibilities:

· Configure, review, and test configuration and usage of WFM and WFO Applications

· Conduct design and configuration sessions on WFO Solutions such as Verint, Aspect, NICE, etc.

· Consult clients regarding system and process optimization as well as best practices consulting

· Provide thorough and complete documentation of the consultancy events and results

· Create, review, and update documentation

· Other responsibilities as assigned by management

Position Requirements:

· At least 1 years experience with Verint Workforce Optimization (WFO) and/or Workforce Management (WFM) systems.

· Experienced using of Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.)

· Must be a self-starter and be able to work with minimal direct supervision

· Must have stellar writing and communication skills

· Must possess exceptional multi-tasking skills and strong problem-solving skills

· Must have a painstaking attention to detail

About us: Solid Rock Consulting is a privately held, Workforce Management (WFM) and Workforce Optimization (WFO) consulting firm founded in 2012. We help organizations to start, grow, and scale their Contact Center operations. We do this through implementing technology, optimizing the technology they currently have in place, and by building better workforce teams.

Clients work with us from all business sectors to identify their biggest areas for improvement, address their most critical challenges, and make their Contact Center operations better than ever.

Job Type: Full-time

Pay: From $65,000.00 per year


  • Paid time off


  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Bachelor's (Preferred)


  • Verint Systems: 1 year (Required)
  • Verint Quality Monitoring: 1 year (Preferred)
  • Verint Performance Management: 1 year (Preferred)
  • Verint Speech Analytics: 1 year (Preferred)
  • Verint Workforce Management: 1 year (Required)

Work Location: Remote

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