Program Manager (Remote Possible)
PROGRAM MANAGER (Remote Possible)
The Program Manager (PM) position is in the CAMHL division within the Office of Health Sciences Education (OHSE) Department. This role will be responsible for coordinating and supporting a wide variety of programmatic and administrative activities.
The position requires excellent communication and collaboration skills and the ability to support multiple program initiatives. The PM will be able to create good working relationships and partnerships with other departments, clients, and vendors.
Additionally in this role, the PM will serve as a key resource for the CAMHL Quiz Time education program by providing continuing education (CE) management and administrative support for faculty, and participants. In addition, this role will perform office support activities, work with program and administrative staff to assist with preparing documents for grant applications and client contracts.
This role will be responsible coordinating and supporting continuing medical education (CME/CE) management and online learning in the form of:
- Curriculum and Content Development
- Using information science techniques, a variety of technology and online learning systems, design, maintain, and deliver continuing educational content required for physician and non-physician credits. Oversee the coordination and execution of CME/CE online learning. Develop and implement continuing medical education curriculum for learners and advanced practice providers. Create Instructor Led or On-Demand courses on a variety of CME/CE topics and deliver clinically relevant content to providers using web app
- Data Tracking and Information Management
- Track, upload, analyze, transcribe, and otherwise process data of learners from online learning systems with relevant partners. Using excel and other CME/CE Learning Management Systems, maintain integrity of data during those processes. Oversee and support reporting when needed to a variety of crediting bodies. Provides training and guidance for individuals supporting the program internally. Store, maintain, and update online curriculum library.
- Client Management
- Using a variety of technological tools and professional demeanor, maintain customer service desk. Manage and distribute help request info and direct external users appropriately.
- Ensure that education and data collection meet regulations and standards for multiple credit types. Understands and stays abreast of changes to codes and regulations to maintain compliance and ensure educational standards. Collaborate with leadership to meet and exceed regulatory standards and provide oversight and guidance on required regulatory activities.
The Office of Health Science Education governs a broad range of educational activities at Vanderbilt University School of Medicine and Vanderbilt University Medical Center, including undergraduate medical education (the MD program), graduate medical education, and physician continuing professional development, as well as advanced degree and certificate programs in health and medically related fields. The Office of Health Sciences Education is dedicated to an ultimate goal of healthy, thriving persons and communities, and we strongly support efforts towards the health equity upon which such a goal rests.
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Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
- US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
- Healthcare’s Most Wired: Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.
- Becker’s Hospital Review: named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
- The Leapfrog Group: One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.
- American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
- Magnet Recognition Program: Received our third consecutive Magnet designations.
- National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
- Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
PROGRAM MANAGEMENT (INTERMEDIATE):- Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
PEER LEADERSHIP (INTERMEDIATE):- The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
FINANCIAL PROCESSES (INTERMEDIATE):- Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
QUALITY MANAGEMENT (INTERMEDIATE):- Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
NETWORKING (INTERMEDIATE):- Build relationships through industry contacts, professional organizations and individuals.
PROCESS IMPROVEMENT (INTERMEDIATE):- Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
- Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
- Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
- Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
- Team Interaction: Provides informal guidance and support to team members.
- Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
DELIVERING EXCELLENT SERVICES:
- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
ENSURING HIGH QUALITY:
- Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
- Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
MANAGING RESOURCES EFFECTIVELY:
- Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
- Bachelor's Degree (or equivalent experience)
- 3 years relevant experience
Physical Requirements/Strengths needed & Physical Demands:
- Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.
- Occasional: Standing: Remaining on one's feet without moving.
- Occasional: Walking: Moving about on foot.
- Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
- Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
- Occasional: Push/Pull: Exerting force to move objects away from or toward.
- Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
- Frequent: Sitting: Remaining in seated position
- Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
- Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
- Frequent: Bimanual Dexterity: Requiring the use of both hands.
- Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
- Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
- Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
- Continuous: Smell: Ability to detect and identify odors.
- Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.