Lead UX Researcher
Cox Automotive3.4
Atlanta, GA
Job description

Primary Location: 3003 Summit Blvd, Atlanta, GA, USA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202102975

The Lead User Experience (UX) Researcher will play a key role in ensuring that the product experiences on Autotrader and Kelly Blue Book are intuitive, usable, and desirable. This individual will be part of a two-person team to lead a variety of research activities and provide guidance and expertise for developing effective, easy-to-use digital products for both responsive web and mobile applications. The Lead role in this team will drive our usability strategy and help us establish our research practices more formally, while also conducting user research for the teams they support. This is a remarkable opportunity for a motivated individual to establish UX practices across two major automotive brands.

Due to current COVID-19 restrictions, this is a temporary work from home role but will ultimately work in the Atlanta, GA office.

Responsibilities

  • This role works with Sr. Director of User Experience and other Product Leaders to drive our usability strategy and establish best practices for a winning research team.
  • Work with product managers, data analytics, designers, and content strategists to identify user experience research focus areas and develop comprehensive testing plans.
  • Estimate, design, execute, and report on research activities using the most appropriate method, including, but not limited to, moderated and unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys, and contextual inquiries.
  • Deliver insights, findings, and design recommendations based on research and usability best practices to colleagues within your working group and across the organization.
  • Support our product teams continuous delivery approach with a research structure that fosters and encourages a continuous consumer feedback loop.
  • Prioritize and coordinate multiple research projects at a time based on business need.
  • Review online customer feedback and intercept surveys to identify hot spots and themes where users may be struggling.
  • Serve as a thought leader by acting as an expert consultant in reviewing designs, communicating best practices, and championing usability throughout the organization.
  • Work with design and development teams to produce prototypes for testing.
  • Proactively identify usability improvement opportunities and recommend research methods to understand them better.
  • Continuously evaluate, evolve, and evangelize the usability practices to meet the needs of the business.
  • Lead the facilitation, process and deliverables within the user research discipline and mentor other members of the usability team.
  • Develop and maintain relationships with vendors.
  • Track and monitor the usability budget against actual and planned expense and when necessary, make recommendations to leadership for needed adjustments.
  • Maintain strong relationships with other departments, including Marketing and Technology.
  • Maintain awareness of current human-computer interaction and usability research, theories, and methodologies.

Qualifications:

  • 7+ years of experience planning and executing usability research activities for both responsive web and native mobile applications.
  • Advanced degree in Human Factors, Human-Computer Interaction, Information Design, Cognitive Science, or related field strongly preferred.
  • Experience using a variety of usability research tools, for example: UserTesting, UserZoom, Ethnio, and Morae.
  • Strong understanding of current usability research, theories, best practices, and methodologies.
  • Experience facilitating design sprints and research an in Agile environment preferred.
  • Proven problem-solving skills.
  • Excellent time management and prioritization skills.
  • Demonstrated ability to direct and multi-task effectively under pressure.
  • Strong attention to detail and the ability to deliver concise research summarization.
  • Exceptional verbal and written communication skills.
  • Strong teamwork and collaboration skills.
  • Demonstrated knowledge and experience with the principles of user-centered design.
  • Knowledge of and experience in web user interface design and technology.
  • Understanding of project management principles.
  • Experience conducting research an in Agile environment preferred.
  • Experience with in-person and remote testing a must.
  • Knowledge of Axure and experience creating prototypes for the purpose of testing digital interactive interfaces.


Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Company details

Headquarters

Headquartered in Atlanta, Ga

Employee

10000+

Industry

Auto

Company Description
There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®. Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. Come join a global, family business that treats team members and clients like they’re just that – family. Cox Automotive is an Equal Opportunity Employer.
Company ratings
  • Overall
    3.4
  • Company & Benefits
    3.7 / 5
  • Culture & Values
    3.2 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.5 / 5
  • Senior Management
    2.9 / 5
Company reviews
"Benefits are the only good thing about this company"
Former EmployeeRecords Specialist
They lure you in with good benefits but the pressure of daily production numbers is maddening. Management is a joke. They will protect their own before believing an employee of misuse of power. They play favorites and you can also tell who they don’t like. TONS of gossip and bullying. Make it next to impossible to change departments over petty details of why/who/when should receive the opportunity. SO many employees on anti-depressants due to the pressure of daily work and also made to feel bad for taking days off or being sick. Unless you can deal with heavy passive/aggressive comments about work performance, bullying from coworkers all for the sake of benefits, I wish you the best of luck.
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Cons:

"Decent but over worked"
Current Employee
Good pay / Case load is unmanageable with other areas of work. Most coworkers are easy to get along with, management is constantly changing along with responsibilities.

"Very busy"
Former EmployeeTitle Clerk
I enjoyed the job my first year and then things started to surface. Politics, toxic ,drama, over worked and under paid. Poor management that hear your complaints and asks for suggestions but never made any changes. The pandemic showed everyone true colors and brought out the ugly. Remote work available but management pick and chose which employees can work Remote during pandemic.
Pros:
Cons:

"CoxAutomotive got too big and lost it's way"
Former EmployeeTechnical Lead
I worked for a company that became part of CoxAutomotive for over 8 years. You don't stay that long if they weren't doing something right, but with recent executive leadership changes, The ability to be heard has faded away. The open door policy is all but gone, and employees fear to express a dissenting opinion.
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