Customer Service Representative
CVS Health3.2
New Albany, OH
Job description
Job Description
This position is permanent work from home for any candidates in the PST/MST time zone and includes a $1000 sign on bonus as well as an additional $2000 180 days after your start date! The sign on and retention bonuses are not applicable to current internal employees of CVS or Aetna. (Bonuses are only applicable to specific positions, locations, and business groups. Applicable roles have the bonus language in the job posting.)

Please note the hours for this position are:
  • Training: 16 weeks, 8:30-12:30 PST or 1-5pm PST Monday-Friday. No time off is allowed during this time.
  • Permanent Schedule: Monday-Friday, 1-6 pm PST

We are currently recruiting top talent for our Medicare Retiree Solution Customer Service Center. Our goal is to provide compassionate, innovative and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy and patience.
  • Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
  • Utilizes compliant documentation standards
  • Provides empathetic and member centric service
  • Exceeding our member’s expectations is our standard
  • Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Required Qualifications
Demonstrated ability to be empathetic and compassionate
Ability to apply patience
Adaptability
Basic computer, typing and telephony skills
Or, equivalent military experience

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
Customer Service experiences preferred

Education
High School diploma, G.E.D. or equivalent experience

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
report job
Can you identify a job scam?
Company details

Headquarters

Woonsocket, Rhode Island

Employee

10000+

Revenue

more than $10B (USD)

Industry

Health Care

Company Description
Headquartered in Woonsocket, Rhode Island, CVS Health is a leading American pharmacy, retailer and health care company dedicated to providing the best and most innovative solutions for access to healthcare and pharmaceuticals. CVS operates four major business units - CVS/Pharmacy, CVS/Caremark, CVS/Minuteclinic and CVS/Specialty. In 2014, CVS Health was rated the tenth largest company in the United States by Fortune 500. It's also listed among the Top 50 Employers - Readers' Choice by Careers and the disABLED Magazine in 2014. If you're interested in a retail or health care career that offers market-competitive wages and benefits in a Total Rewards package, CVS Health might be the right fit for you. The company also offers a variety of training tools and resources to help you advance in your career.
Company ratings
  • Overall
    3.2
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.0 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    2.9 / 5
Company reviews
"Great place"
Former EmployeePharmacy Technician
Great atmosphere, some other employees were hard to work with but management took care of that. There’s plenty of overtime if needed but no pressure if you can’t do it.

"good place to start "
Current EmployeePharmacy Technician
if you are a person who has a soft personality, you could get emotionally abused by the customer cause some will yell at you and give you an attitude any chance that they get. The management is really good, love the pharmacists but the issue is the people picking up their medications, hence why they need them.
Pros:
Cons:

"Great Company"
Current EmployeeAdvisor
Great company to work for. Lot's of opportunity but you will not advance if you do not drive your own career advancement.

"Great team!"
Former EmployeePharmacy Intern
At the specific store I trained as an intern, had the best team at the entire store (both store and pharmacy). Everyone was very kind and worked as a team. Great place to learn with supportive preceptors!