Accounts Receivable Manager
Frontline Managed Services3.2
Remote
Job description
Description:

Our Accounts Receivable Manager facilitates effective accounts receivable and relationship management for an assigned portfolio of billing attorneys and their clients to accurately maintain and collect account balances within the specified terms of engagement.

frontline Managed Services®, is a leading global service outsourcing provider within the legal industry, serving more than 600 law firms.

Duties/Responsibilities:

  • Prepares reports and analyses to keep leadership apprised of results and opportunities to decrease outstanding accounts receivable for assigned portfolio
  • Facilitates meetings with billing attorneys and stakeholders and highlights opportunities to improve cash flow
  • Acts as a liaison between clients and attorneys to resolve outstanding balances while preserving the attorney-client relationship
  • Keeps accurate and detailed records regarding collection activities in the Firm's Accounts Receivable Collection Software

Compensation: Starting pay ranges from $50,000 - $60,000 annually.

Benefits of an Accounts Receivable Manager:

  • Medical, Dental, Vision
  • Life Insurance
  • 401(k) with company match
  • Short-Term and Long-Term Disability
  • Flexible and Healthcare Spending Accounts
  • Paid Time Off and paid Holidays
Requirements:

Required Skills/Abilities of an Accounts Receivable Manager:

  • Exceptional organizational and time management skills
  • Strong critical thinking, research, problem solving and analytical skills
  • Proficient in Microsoft Office with an emphasis in Excel
  • Effective communication skills; verbal and written with proficiency in grammar and punctuation

Education and Experience:

  • High school diploma or equivalent; bachelor’s degree preferred
  • Combination of 7 years of customer service, accounting, and accounts receivable experience is preferred
  • Previous law or accounting firm experience or preferred

Physical Demands/Work Environment

  • Prolonged periods of sitting at a desk are required to operate a computer
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Company details

Employee

501 to 1000

Company Description
Frontline Managed Services is the leading global provider of outsourced solutions to over 300 firms in the legal and accounting markets. We specialize in IT Service Desk support, Accounts Receivable management and eLearning skill building for the industry. We continue to grow while improving the quality of our 24/7/365 service with the addition of great new additions to our staff. With focus on providing innovative solutions enabled by best in class technology platforms, our bundled services position law firms for financial success. We allow them to emphasize long-term practice growth strategies and transformative law practices.
Company ratings
  • Overall
    3.2
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.2 / 5
  • Career Opportunities
    2.5 / 5
  • Work/Life Balance
    3.2 / 5
  • Senior Management
    2.8 / 5
Company reviews
"The job is set up for failure"
Former EmployeeTechnical Support Specialist
You can get a good start else where, don't apply to this job. The benefits are good as anywhere else. This place is so disorganized, valued employees are expendable.

"An isolated and demoralizing experience."
Current EmployeeAnalyst
Clock in, take calls, go to break, take calls, go to lunch, take a break, take calls, clock out. Sometimes there are snacks. Days pass like molasses till you look up one day and four years have passed.

"You will not be trained in any meaningful way"
Current EmployeeTechnical Support Specialist
If you join up with Frontline, good luck getting any sort of actual training. Some teams will give you 4 weeks of training on how to create a ticket and format legal documents, but you'll never learn how to help support the users at your assigned firms. Some teams only give you one week of training with the promise of more training later that never comes. Either way, you will be woefully unprepared for your responsibilities if you have never worked a support desk before. Upper management has even admitted to me that training at the company is useless, and they have no plan to fix it. Managers rarely ever have the time to help you, they either ignore you or pass you off on to another manager. But they always have time to stand around and laugh around the windows while you are busy drowning in calls and emails. Pay is unfair. You can either be on a team that gets 5 calls per day with supremely easy escalation processes, or you can be on a team where you get 30 calls a day, everyone is rude to you, and you have no escalation path. Both teams are paid the exact same hourly wage. You will be asked to support users who are irate about the simplest of issues while they make more money in the length of the call than you do in a day. It's best to avoid this place if you have other options.
Pros:
Cons:

"Great people working as analysts. Most of management is helpful."
Former EmployeeSupport Analyst
Management was helpful for the most some. If you had a genuine need for more training you got it pretty quickly. Plenty of opportunity to move to different teams covering different law firms.