Customer Service Rep Virtual Hiring Event
Waste Management
Tupelo, MS
Job description
Waste Management Virtual Interviews

Event Details
Date: Thursday, July 29, 2021

What We're Hiring For

Customer Service Rep

Intake Details:
Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare for the interview

Have resume handy

Apply prior to the event to speed up the process

Interview dress code

Casual (come as you are, but please be presentable)

About Waste Management

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Why join our team?
At WM, we believe that the proud, caring, resilient members of the WM family are the foundation for our success. As such, we commit to taking care of each other, our customers, our communities, and the environment. We believe in "Success with Integrity"- essentially, Doing the Right Thing, the Right Way. We commit to being accountable, honest, trustworthy, ethical, and compliant in all that we do.

Benefits

Do your career plans involve going back to school or finishing what you started? Your Tomorrow starts today! WM’s new education benefit, Your Tomorrow, will pay 100% of your tuition, books and fees for 135+ education programs—including high school completion, college prep programs, and select undergraduate degrees and certificates in business, technology, science, and mathematics. WM will also contribute up to $12,000/year for 40+ master’s programs that often covers the entire program cost.

You have the drive and determination to take your career to the next level. Your Tomorrow will help you get there. And beginning with classes in 2022, your spouses and dependents will be able to take advantage of this benefit, too. Take the first step towards Your Tomorrow at WM.guildeducation.com!

Note: While this benefit is currently only available to our U.S.-based team members, we’re reviewing solutions to offer our Canadian team members in 2022.

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

Application Link: https://careers.wm.com/jobs/customer-service-rep-15453

YouTube Link: https://www.youtube.com/embed/1xlpbSpaTy4

Screening Questions:
Mandatory:
Do you have a high school diploma or GED?

Mandatory:
Do you have Hardwired high-speed internet (broadband internet with a speed of 50 mbps or faster)?

Mandatory:
Do you have appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise?

Mandatory:
Have you previously interviewed for this position in the past 30 days?

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Customer Service Representative- Call Center

Tupelo, MS

At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs and providing solutions.

Job Duties: As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating through multiple systems, to answer questions and resolve issues. Excellent customer service, typing, and software skills, are used daily.

Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner, within a fast-paced work environment.

To ensure we can handle our customers’ needs, our employees must be punctual, dependable and reliable.

Requirements:
Ability to quickly access information and make decisions
Ability to effectively multi-task and navigate multiple systems
Excellent written, verbal, and keyboarding skills
Proficient with MS Software programs (Outlook, Word)
High school diploma or GED
Ability to complete a mandatory 6-week paid training
Customer Service experience is a plus

Location:
The safety of our employees, both current and future, is top priority. Currently, most of our representatives are working remotely due to the COVID-19 pandemic. Candidates who are selected for this position will work with a blended approach remotely and in-office based on business needs. A requirement to working remotely is the ability to do the job in a designated work area in your home. You must live within driving distance of the in-office location at 499 South Gloster, Tupelo, MS 38801 to have the ability to commute to the location as needed.

Our new hires will be provided with all computer/laptop components, including a keyboard, mouse and a headset to work remotely.

To work remotely, the following will be required:
  • Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise.
  • Hardwired high-speed internet (broadband internet with a speed of 50 mbps or faster).
A workspace with adequate furnishings (e.g., a desk and chair) and lighting.
Live within driving distance of the Tupelo, MS Office and able to regularly commute to and from the office location as needed.

Work Hours: The Center is open Monday to Friday from 7:00 am to 5:00 pm, and You will have a steady, full-time schedule that falls within those hours.

Training:
Our employees benefit from an extensive paid training program to learn policies and procedures and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.

Benefits:
This position includes a competitive pay rate, along with a full benefits package:

Medical, Dental, Vision
Life Insurance
Short- and Long-Term Disability,
Paid Time Off
Employee Stock Purchase Program
401K (no vesting period), with a strong company match
And more!

If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.

About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

About the Company:
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Why join our team?
At WM, we believe that the proud, caring, resilient members of the WM family are the foundation for our success. As such, we commit to taking care of each other, our customers, our communities, and the environment. We believe in "Success with Integrity"- essentially, Doing the Right Thing, the Right Way. We commit to being accountable, honest, trustworthy, ethical, and compliant in all that we do.

Benefits

Do your career plans involve going back to school or finishing what you started? Your Tomorrow starts today! WM’s new education benefit, Your Tomorrow, will pay 100% of your tuition, books and fees for 135+ education programs—including high school completion, college prep programs, and select undergraduate degrees and certificates in business, technology, science, and mathematics. WM will also contribute up to $12,000/year for 40+ master’s programs that often covers the entire program cost.

You have the drive and determination to take your career to the next level. Your Tomorrow will help you get there. And beginning with classes in 2022, your spouses and dependents will be able to take advantage of this benefit, too. Take the first step towards Your Tomorrow at WM.guildeducation.com!

Note: While this benefit is currently only available to our U.S.-based team members, we’re reviewing solutions to offer our Canadian team members in 2022.

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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Company details

Headquarters

1001 Fannin Street Houston, Texas 77002

Employee

10000+

Revenue

more than $10B (USD)

Industry

Consulting and Business Services

Company Description
We're the leading provider of comprehensive waste management in North America, providing services that range from collection and disposal to recycling and renewable energy generation.
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