IT Sales Representative - Tier 1 Sales
IT Support RI5.0
Job description

Hiring Immediately! - North Smithfield, RI - Remote Position

IT Support Sales Representative - Tier 1 Sales (Technical Associate)

We empower ourselves with technology. We have been recognized as one of the Fastest Growing Company in RI for a few consecutive years now and are in the Top 10 of the 500 best MSPs of North America! With this, we are looking to grow our sales team. We were also named as one of the Best Places to Work in RI!

As one of the fastest growing IT companies, we are able to offer great opportunities for those hard-working and passionate individuals that are looking to grow with us for a career within a technology focused business.

We thrive on new ideas and input from all team members, no matter if they are a Sales Engineer, a remote Help Desk Technician, or a Security Specialist. We provide a place where your voice is heard; where you aren’t “just a number”.

Compensation and Hours:

  • Base wage starts at $32,000 to $36,000
  • Shifts are between 8am and 5:30pm, Monday-Friday.
  • Reviews to recognize performance and opportunities to grow
  • Full-Time Position Availability

Role Description / Responsibilities:

  • Logging in for your shifts and to plan your day
  • Create quotes for clients based on their technology needs
  • Have a clear understanding of our services and products
  • Calling, emailing, and documenting communication between parties
  • Initially training will consist of learning about our CRM/PSA and quoting tools. More hands-on training will be performed with a supervisor.
  • Track and follow up with all quotes within given time-frames
  • Create copy to be used in quotes, blogs, and inside sales campaigns
  • Excellent interpersonal, phone, and customer service skills are necessary
  • General knowledge of computer software, hardware, networking and applications

Skills and Talents:

  • Excellent verbal and written communication
  • Able to perform tasks and double-check their work
  • Strong work ethic and time management skills
  • Takes pride in their work
  • Able to work well within a team
  • Self-sufficient in research abilities
  • Possesses critical thinking skills
  • Organized and detail-oriented
  • Certifications and related degrees are a plus


Most benefits are available within the 1st year of full-time employment. Opportunities include:

  • 401K Retirement Contributions and Profit Sharing
  • Gas Reimbursements for Travel
  • Flexible Schedule (for when life happens)
  • Paid Training and Certifications

Job Types: Full-time, Part-time

Pay: $34,000.00 - $36,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

COVID-19 considerations:
We provide masks and hand sanitizer to anyone that comes to our office.


  • High school or equivalent (Required)


  • Customer service: 1 year (Preferred)

Work Location: One location

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Company details


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Company Description
IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch. We pride ourselves on our dedication to our clients and the rapid response time in which we resolve their IT issues. We firmly believe in preventing IT problems and solving them quickly should they arise. We service small to mid-sized business clients. We have separate departments for each clientele base and have technicians that specialize in each field. We offer managed IT maintenance, anti-virus protection, data backup plans (including local and cloud backups), new hardware including desktops, laptops, networking equipment, VoIP telephones, email services, and flat rate service plans to all of our clients. We fully believe and stand behind all of our products and services. If our customers are unhappy for any reason, we work with them to come to a solution that works for us and them. We believe quality service and hardware are keys for the success of every network.
Company ratings
  • Overall
  • Company & Benefits
    4.8 / 5
  • Culture & Values
    5.0 / 5
  • Career Opportunities
    4.8 / 5
  • Work/Life Balance
    5.0 / 5
  • Senior Management
    5.0 / 5
Company reviews
"Hard work and dedication pays off!"
Current EmployeeChief Operating Officer
I've been working at IT Support RI for almost 15 years. The company has evolved and changed with the times. Each time there's been a massive change or overhaul, the owners have been at our side to guide us through the new environments. They are heavily involved with the business and work frequently with all team members to offer their guidance and advice. Over the years, I have learned quite a bit in a variety of fields, not just limited to IT. I have developed a well-rounded skill set including remote/onsite tech support, hardware/software troubleshooting, management skills, HR and finance expertise, and many other administrative abilities that allow me to lead my team. Some of the best parts of working here is the individuality you have, the freedom to get your work completed, and the benefits that don't come standard with other jobs. The overall culture of IT Support RI is a group of geeks that love to nerd out about their latest builds, new tech coming out, latest game releases, and other topics that we all bond over. If you love tech, you'll love our team!

"Fast-paced environment, great place to learn"
Current EmployeeProject Supervisor
I've been here for more than 10+ years and still going strong! There's always plenty to do and you're never bored! I've learned so much throughout the years and you'll always learn something new everyday. The best thing about this place is that you have the freedom to make decisions and get the opportunity to learn new things. There's a great culture here and you'll make the very best of friends here for life!

"Always learning, never a dull day."
Current EmployeeAdministrative Officer
We get to try a lot of new things here. Constantly trying new technologies, both software and hardware. Management is usually very good about implementing new ideas if you bring forward good reasoning. We've added numerous new services to our stack based on employee input.

"Challenging, Rewarding, And a Team Mentality"
Current EmployeeIT Security Specialist
A typical day starts with tackling support tickets that are submitted by clients. If you like learning new things and are passionate about IT then you'll fit right in. Culture is great and I can honestly say I would consider everyone here a friend. The hardest part of the job will be the stress that comes with needing to fix an urgent issue. Thankfully our great team is always there to help and you can always be confident even in uncharted territory. Before covid we had quarterly outings which were always fun. We still find ways to do things as a group remotely to build cohesiveness. Proud to say I work here and it has really been a great opportunity.