Intern - Content Writer - Summer 2022-Remote
Job description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution.

Be a part of an internship program, driving human progress through technology. During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time. Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

The Experience

  • Innovate – to deliver solutions to real business problems
  • Transform – your skills and knowledge through challenging work projects
  • Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.
  • Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

Lumen is seeking a creative Copywriter Intern to write clear and organically-optimized for publications and websites. The Intern selected for this role will primarily write educational and support content, so that external information-seekers can effectively find and understand the answers that they need. This content will include support articles, video scripts, and blog articles. The writer will be expected to perform all aspects of the content creation process: ideation, research, validating the research, content creation, feedback cycles, editing, legal reviews, and publishing.

Job Description

The ideal intern for this role possesses excellent writing skills, as well as the ability to research new information and consolidate it into a comprehensible format. The candidate must also be capable of working in groups to find solutions, and determine how to make them understandable to the general public, and drive decisions with internal teams.

Main Responsibilities:

  • Write clear, attractive copy with a distinct voice, that is geared towards sales and support
  • Drive brand consistency across all company communications by crafting high-quality content that follows Lumen's branding and messaging format/style
  • Collaborate with designers, agencies and other internal partners to design content layout
  • Conduct high-quality research on new topics and be able to distill to a simple, understandable level
  • Use SEO principles to maximize copy’s reach
  • Source images and other content
  • Edit and proof work to ensure high editorial standards are met across all content outputs
  • Develop and implement brand guidelines
  • Stay current on trends and competitors within the editorial sphere

What We Look For in a Candidate

Educational Requirements:

  • Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2022 – June 2023.
  • Major/Degree: In pursuit of degree in English, Journalism, Public Relations, Advertising, Communications, or Media Studies, or related discipline

Proficiency and Understanding of:

  • A drive to understand emerging techniques, trends, and philosophies in marketing, communications, technology, and social media
  • Proven experience as a copywriter or related role preferred
  • Knowledge of online content strategy and creation preferred
  • Excellent writing, editing and proofreading skills
  • Knowledge of Microsoft Office Applications
  • Strong creative thinking skills and ability to think conceptually
  • Comfortable working independently with little direction under tight deadlines
  • Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
  • Proven ability to demonstrate brand voice
  • Strong attention to detail

Professional Attributes:

  • Strong drive for results and taking initiative
  • Ability to be resourceful and adaptable
  • Eagerness to learn and receptive of constructive feedback

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!

Requisition #: 264399

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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Company details


Laval (siège social)


501 to 1000



Company Description
Lumen c’est : un distributeur de matériel électrique avec un centre de distribution automatisé ultra moderne et une entreprise dynamique qui investit dans le développement de ses collaborateurs. Faire partie de l'équipe de Lumen, c'est être entouré d'une équipe motivée, toujours aussi enthousiaste de contribuer quotidiennement au succès de l'entreprise. Nous avons à cœur le bien être de nos employés et souhaitons leur offrir le meilleur environnement de travail possible. Nous proposons des avantages sociaux concurrentiels pour répondre aux besoins de nos employés et à ceux de leurs familles. Notre équipe d'un peu plus de 700 employés, répartis dans l'ensemble de la province du Québec et quelques autres provinces du Canada, travaille dans un environnement qui favorise la collaboration, la créativité et la croissance professionnelle. #Je suis Lumen! Et toi?
Company ratings
  • Overall
  • Company & Benefits
    3.4 / 5
  • Culture & Values
    3.1 / 5
  • Career Opportunities
    3.2 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.0 / 5
Company reviews
"Company Has Gone Downhill"
Former EmployeeDispatcher
There were so may changes every other week low staff because they kept cutting people putting more stress on current employees management did not care about their staff there was a lot of favoritism employees were overworked and underpaid if you have small children this job is not for you most of us were so burnt out but of course management could care less they did not care about customers either only good thing about my experience is that they did work with you if you had some personal things to handle and it allowed me the opportunity to return back to school and pursue something I really wanted to do…a huge con is NO ADVANCEMENT AT ALL AND THE PAY SUCKS especially if your a contractor too much work and little pay for what you have to do

"Quantity Over Quality"
Former EmployeeRepair Technician
This company's culture has declined over the years. It use to be customer friendly. Now, their focus is on quantity! Management doesn't care if the customer recieves help. They want to win the customer over with big promises that will not be kept. Just get them off your line as quickly as possible so you can move on to the next victim. The customer gets passed around endlessly between overseas and the US agents, departments, and eventually gets dropped. When they finally get to someone who wants to help them, they are so done with the company and very abusive, which as an employee, you're expected to take. I can't say I don't much blame the customer because I'd be the same way.

"Don’t recommend"
Current EmployeeCustomer Service Representative
Commissions pre COVID were three times what they are now. Funny considering half of the people quit because of the change in commission pay outside. Yet they merged our department with from 3 into 1. Amazing supervisors but just don’t feel appreciated for sticking it out through the pandemic and having back to back calls and added over time due to shortage of people. If you want to feel appreciated, look else where.

"Good stepping stone"
Former EmployeeSales Representative
Nice place to be as far as 9-5’s go. Once you get in the swing of hitting your numbers though, the daily routine becomes mundane. Great co workers and managers are awesome