Inbound Work at Home Customer Service Representative - Starting at $14/hour!
Job details
$14 an hour
Full time
Qualifications
18 years or olderPass drug screening
Benefits
Vision insuranceWork from homePaid trainingDental insurance401(k)
Job description
Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. We have current opportunities in our work from home bi-lingual programs as well as our traditional onsite brick and mortar locations. If you are looking for that next unique career opportunity, we are looking for our next Brand Champions! Let’s do this together!

Who are our Brand Champions?

These amazing individuals are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers. At Startek, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and a plethora of other mediums. Startek’s goal is to ensure that we align your skills within our unique industry allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you will have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!

Day in the Life of a Brand Champion

You will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!

Why Startek?

Pay starts at a minimum of $14 per hour!

We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!

As an employee you will receive:
Paid virtual training

Continuous development through coaching and self-paced career directed course trainings

Promotion opportunities

Medical, Dental and Vision benefits after 60 days of successful employment

401K and Stock plan participation

Paid time off to enjoy time with friends and a family

We also have employee perks and discounts with national program, community engagement programs such as our WIN program which helps support our own Startek employees when in need. This is an opportunity for you to be a business partner, contributing to a culture of diversity, inclusion, understanding, engagement, solutions, and opportunity.

What Can You Expect After You Apply?

A unique opportunity to experience a “day in the life” of an employee, a comprehensive, fun and engaging assessment of your current skillset, behavioral attributes and overall measurement of success in our environment. You will also have an opportunity to tell us about yourself prior to our virtual interaction! This is a great way to determine if Startek is the fit you are looking for in your new career! Our talent them will then review your profile and take the next steps in converting you to a Startek Team Member! All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.

We have unlimited full and part-time opportunities waiting for you! What are you waiting for, take the next step in your career and apply today!

Startek is an Equal Opportunity Employer

Job Requirements

Brand Champion Skillset

18 years of age or older

High School Diploma or GED

Previous experience interacting with customers/clients, solving problems through trouble-shooting, and creating connections

May require upselling

Excellent Communications skills

Desire to actively engage and listen to your customers

Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution

Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time

Work from Home Equipment You Will Need

High speed internet with a minimum speed of 20Mbps download and 10Mbps upload

Ethernet cable connection (no wi-fi)

Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed and at least 8GB RAM

USB headset with microphone

Webcam

Job ID: HR2021441

Experience:
Not Specified
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Company details

Headquarters

Greenwood Village, CO

Employee

10000+

Revenue

$100M to $500M (USD)

Industry

Consulting and Business Services

Company Description
BUILDING BRANDS ONE CONVERSATION AT A TIME. World class customer engagement starts with world class conversations – and that’s where we come in. We’re STARTEK, and we specialize in orchestrating the ideal customer experience at the point of conversation between our clients and their customers. Powered by the science of dialogue, we understand the human component of the contact center better than anyone. Our team of 15,000 engagement specialists, research analysts, data scientists and operational experts engage with consumer brands over the phone as well as through chat, email, and social media platforms turning strong customer relationships into unbreakable ones. And that’s where you come in. Working together, you’ll be part of a team that’s helping to improve conversations around the world while promoting and protecting our clients’ brands. Help our clients find their voice, and we’ll help you find yours. Because the outcome of every conversation matters.
Company ratings
  • Overall
    3.2
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.1 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.2 / 5
  • Senior Management
    2.9 / 5
Company reviews
"Was an Ok place"
Former EmployeeEngagement Specialist
the hardest part of the job was back 2 back calls and mostly angry customers. the most enjoyable part of the job was the coworkers and supervisors which were friendly
Pros:
Cons:

"great team leadership "
Former EmployeeCustomer Service Representative
the company had a great support team that assisted the represntatives through their calls. I enjoyed working at the call center. THe only thing was not being stuck on the same shift
Pros:
Cons:

"Good place to work"
Former EmployeeCustomer Service Representative
It was as good place to work. I especially liked working from home and there was a lot of variety in the work...taking calls, chat, and email and working on offline department was the best.

"Nice place to work, but to many changes and instability"
Former EmployeeCustomer Service Representative
I would not recommend this place to work unless you have no more choices. Management never helps and supervisors do not care about helping you more than they care about reaching the metrics for their own good.