Tech Support Representative (100% Remote in Alabama)
Continuum Global Solutions2.5
Pike Road, AL
Job description
Up to $19/HR

Are you a tech savvy problem solver with excellent communication skills? We are hiring Tech Customer Support Associates, who will handle incoming service calls from customers who need help trouble shooting issues with device/service, identify outages, answer questions on bill/plans, technical support, and more. This full-time role is 100% remote and offers paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions with every customer. Interested? APPLY TODAY!

RESPONSIBILITIES:
Actively Listen to Customers and ask Questions to Diagnose Problems
Provide Information About Their Current Plans & Products
Identify & Position new Solutions That Align with their Needs
Navigate Through Multiple Computer Applications with Speed & Accuracy

WORK AT HOME REQUIREMENTS:
High Speed Internet With At Least 10 Mbps Download Speed (No Satellite)
Must Live in Alabama: AL, AR, FL, GA, ID, IN, KY MS, NC, OK, SC, TX, UT, VA, & WY
Quiet, Secured Workspace
A USB Wired Headset with Noise Canceling Microphone
Equipment Provided

ADDITIONAL REQUIREMENTS:
18+ Years & High School Diploma/GED
Customer Focused Personality and a Desire to Help People
High Computer Proficiency and Overall Technical Knowledge
Professional Positive Attitude & Courteous Telephone Etiquette
Must be willing to work 1 weekend day (Saturday or Sunday)

BENEFITS & PERKS:
Up to $19/hour ($15/hour plus $1-$4/hour in incentives)
Overtime Available
Access Up To 50% Of Your Pay Immediately After Your Shift
Health Insurance (Medical, Dental, Vision) & Other Benefits
Pet Insurance
Paid, Virtual Training
Flexible, Remote Work Environment
Opportunity for Professional Development

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.
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Company details

Headquarters

3824 Cedar Springs Road, #801-1678 Dallas, TX 75219

Employee

10000+

Revenue

$100M to $500M (USD)

Industry

Consulting and Business Services

Company Description
Continuum Global Solutions provides inbound and outbound service offerings across voice (calls and interactive voice response) and non-voice (SMS, chat, social networks, and email) segments. CGS customer care services and call centers have been embraced by top companies worldwide. Visit www.continuumgbl.com.
Company ratings
  • Overall
    2.5
  • Company & Benefits
    2.5 / 5
  • Culture & Values
    2.5 / 5
  • Career Opportunities
    2.4 / 5
  • Work/Life Balance
    2.6 / 5
  • Senior Management
    2.4 / 5
Company reviews
"working from home"
Former EmployeeCustomer Service Representative
This company has more computer problems than other companies I have worked for. Management is rude and the company expects you to be 100% but it's very unorganized. Traning is a joke. You still don't know what's going on. they are asking people to leave daily. It's not a reliable job.
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Cons:

"i had a great time!"
Current EmployeeHealthcare Specialist
I had a great time with people Pro's my team leader is great con's no salary increased, they will add more LOB and no contract, taking calls for 2 LOB at the same queue. mandatory overttime. cancelled vacation leaves. benefits not provided properly, hr is not okay.

"Disconnection between management "
Current EmployeeTechnical Support
While interviewing for the position the recruiter mixed up the position for the offer I accepted and had me in the wrong training schedule and pay range, they also insure that the position i accepted and management would be able to work with me and having a class schedule. The first shipment I received of my work equipment was damaged and did not work resulting in additional shippments of equipment being sent at later times. First part of the traing process was a good experience my trainer was excellent in teaching us the material and getting us prepared, he unfortunately left before the training weeks was over and was replaced with another trainer who did not do the same. The new trainer rushed through material and told everyone to "figuer" it out by practicing. When training weeks were over and we went into our nesting period, the promised pay of this period was not honored and was told we would had to meet criteria in order to receive the extra pay this is when I started my class schedule as well, I relayed all this information before hand to both trainers and leadership, was told again it would be okay to work around class schedule. When class started and I was arriving "late" to my schedule shift and was told to call in the attendance line to report the tardiness though this miss time was "approved". I received points against my attendance every day I had classes and was clocking in "late" this was not brought to my attention til I received the max amount of points allowed and was told I would not be able to continue to production because of the points I had acquired but was told the points would be handled and removed from my record, the points was never removed and continued add up. This also resulted in me being disqualified for the extra pay even when I met all other criteria. At this point I started looking for a different job.

"Hectic but management was nice"
Former EmployeeTechnician
The shifts provided can be very inconvenient and you do not receive any PTO until after 3 months. After 3 months you don't start with any, but accumulate really slowly. It does roll over so that's nice, but don't plan anything in your life for 6 months after starting.
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