Luxury Customer Service Rep - Flexible Hours - $20/ hr
VIPdesk Connect3.5
Remote Arizona
Job details
$20 an hour
Full time | Part time
Benefits
Work from homeLife insuranceDisability insuranceHealth insuranceVision insurance
Job description

VIPdesk Connect is a certified B-Corp, Women-Owned Corporation, and Best Workplace winner committed to team member happiness. We are passionate about customer service and seeking team members to provide elevated customer care for an iconic luxury fashion brand. We offer remote work with flexible schedules to provide work-life balance and a sign-on bonus.

The Remote CHANEL Customer Service Advisor provides elevated customer service for Chanel’s customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Advisor assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The advisor assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service.

This fully remote (work-from-home) position provides an opportunity for growth through the acquisition of additional skills. The new team member begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.

What You’ll Do

  • Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of Chanel
  • Share enthusiasm for Chanel through “love and romance” of products
  • Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
  • Retain deep knowledge of Chanel’s products with the ability to convey features and benefits
  • Thrive in an environment with high performance standards
  • Communicate with clients and exhibit empathy
  • Apply high-quality customer service guidelines and policies
  • Ability to exercise independent judgment and discretion
  • Embrace the commitment to customer service and nourish brand loyalty

Requirements

  • High school diploma or equivalent, some college preferred
  • 3+ years of Customer Service experience
  • Contact Center experience
  • Superior verbal and written communication skills
  • Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
  • Strong problem solving
  • Patience and empathy
  • Positive attitude with a customer-service orientation
  • Detail oriented with a focus on quality and accuracy, ability to multitask
  • Strong sense of urgency and commitment to excellence
  • Able to use effective and probing questioning and listening techniques to identify customer needs
  • Curious, confident, and driven to find solutions to customer issues
  • Able to learn and work independently and exhibit ownership as well as in a team environment
  • Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI

Preferred Qualifications

  • Experience with e-commerce retail
  • Experience with luxury brands
  • Genuine passion for fashion, fragrance, cosmetics, and luxury goods
  • Experience providing live chat customer support

Benefits

  • 100% Remote/Work-from-Home
  • Flexible Schedules - customize your workdays to fit your needs
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • Life Insurance, accident/critical illness insurance
  • Growth Potential
  • And More!

Who We Are

At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading edge our technology is, it will never replace the power of the one-to-one connection. It’s why we’ve built a culture that cares. It’s why our team knows how to connect with customers, human to human.

At VIPdesk, we believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • No nights
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 3 years (Required)
  • Call Center: 1 year (Required)

Work Remotely:

  • Yes
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Company details

Headquarters

908 King St. Suite 400W Alexandria, VA 22314

Employee

501 to 1000

Revenue

$5M to $25M (USD)

Industry

Consulting and Business Services

Company Description
The world's leading brands rely on VIPdesk Connect to provide highly personalized customer service solutions, such as inbound call center services, social media management, back office support and assistance services to engage and retain their most valuable customers. A team of U.S. based Brand Ambassadors (BAs) working remotely throughout North America, provide outsourced customer service 24 hours a day, 365 days a year. These highly trained professionals are connected by our state-of-the-art service delivery technology, enabling us to bring the best talent to our clients' brands, eliminating any geographic hurdles. The benefits of working with VIPdesk Connect include: Our People- Every member of our team is not only passionate about proactive, anticipatory service, they're passionate about the very services our clients wish to provider to their customers. Our team is comprised of people who value a quality service experience themselves. With the ability to hire team members that work from home offices in the U.S., we are able to match the right skills with the right brands. Our Passion- VIPdesk Connect's passion for service is unmistakable. Rooted deeply in 25 years of concierge heritage from VIPdesk Connect, our mission is provide our clients with solutions that surpass their expectations, and provide their customers with brand experiences they will remember forever and talk about positively within their social networks. Our Platform- We leverage a PCI, scalable virtual platform utilizing state-of-the-art technology that lets our team deliver high-touch service effectively and productively from anywhere in the U.S. We offer truly flexible service and benefits solutions that meet our clients' customer needs anytime, anywhere. Realize the Results. Learn More Today. We are 100% confident that your company, and most importantly, your customers will experience the VIPdesk Connect difference.
Company ratings
  • Overall
    3.5
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.4 / 5
  • Career Opportunities
    3.0 / 5
  • Work/Life Balance
    3.6 / 5
  • Senior Management
    3.4 / 5
Company reviews
"work from home like everywhere else offers ... "
Current EmployeeCustomer Service Representative
Do you like endless back to back calls ? Have you ever worked at a company where you were punished for doing a good job ? Your best work was used for someone's promotion above you while they ignored you or lied about the job you are doing to keep you down ? Have you ever felt like they are just using you and don't care about you as a person and just see you as a mechanism for corporate profits ? If you want more of this then please work here...
Pros:
Cons:

"sales sales sales. "
Former EmployeeCustomer Support Representative
Sales was the only thing company cared for. Company will call random people, some times they are at work or home or just out and about and would transfer them to our department. Biggest issue was that most of the calls customer makes is for a specific company or was looking online for something and now they are speaking with us and are completely confused and I'm suppose to explain everything and sale sale sale wile reading the consents (plural) and most of the time customer is either angry, just hangs up or is like no!

"Potential Employee"
Former EmployeeNone yet
The interview process is trouble there is no live interaction with these folk. I would recommend moving on, search for a job somewhere else They advertised for one position and in the question ask you question that did not match the job at all.

"Great place to work"
Former Employee
Fantastic culture. Great leadership. Able to work remotely. Woman owned business. Best customer service around. White glove touches. High end customers.