Associate Business Analyst - Surety Claims (Multiple Locations)
Liberty Mutual Insurance3.6
Job description
It's a data-driven world. Be part of a team that harnesses the power of data to analyze performance trends, identify opportunities, and keep Liberty Mutual Surety™ moving forward.

Liberty Mutual Surety is currently seeking an ambitious, career-minded college graduate with strong analyst, research, and reporting abilities as an Associate Business Analyst with our US Operations team. This is an excellent opportunity to build your analyst skills and help assist with reporting and analysis for our Global Surety organization.

Position may be located in Seattle, Plymouth Meeting, Boston, Plano, or another Surety location within the United States.

The Details

Build skills and learn about business processes and research methodologies.
Gain exposure to conducting analysis and preparing recommendations.
Develop knowledge of metrics and tools, and how to recommend changes and/or take actions to improve business outcomes
Develop and produce standard and ad-hoc reports.
Access data through moderately complex querying and develop an understand of how data flows through the various claims systems.
Develop and maintain a strong understanding of department operations, processes, procedures, and operational effectiveness, and establish a rapport with claim handlers and others across the organization.
Develop a working knowledge of the Surety business, claims handling, underwriting concepts, and various internal and external factors which can impact the organization.
Participate, perform, or assist with special projects and ad hoc analyses as requested. May present findings and provide recommendations to project leadership and/or senior management.
Recommend, implement, and enhance process improvements in support of the Surety's continuous improvement efforts.
Participate-in and successfully complete various activities of the Surety Underwriting Development Program, which may include AFSB certification activities and coursework, case studies and self-study as required. Participate in monthly Community Practice. Job shadow into Surety product line areas and business units.
Supports strategic initiatives and other projects for Surety Claims as assigned.

What you've got

Bachelor's degree in Business Management, Economics, Math, or related discipline.
0-2 years of professional experience.
Minimum 3.0 cumulative GPA. Additional requirements may apply.
Demonstrated research, problem solving, analytical, and critical thinking skills. Working knowledge of Excel. Knowledge of database software preferred.
Experience applying data visualization best practices using applications such as Power BI, Tableau, or similar.
Ability to translate data into business insights.
Strong interpersonal, written and verbal, analytical and organizational skills.
Demonstrated leadership, quantitative and analytical skills.
Strong attention to detail in a fast-paced work environment, and the ability to manage multiple priorities.
Prior internship in corporate environment a plus.
Prior involvement in community and/or school activities.
You must have permanent work authorization in the United States.

A little about us

Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the #1 Surety in the United States and the largest globally. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service. Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16 countries.

Bachelor's Degree

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Company details


Global Headquarters: 157 Berkeley Street Boston, MA 02116




more than $10B (USD)



Company Description
At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow. That’s why our company culture supports and champions each employee—helping you turn your passion into a rewarding profession. From comprehensive health and benefits to professional development opportunities, you’ll have access to the resources you need to pursue a meaningful career in an environment focused on openness, inclusion, trust and respect. As a Fortune 100 global leader in property and casualty insurance with more than 45,000 employees in 29 countries and economies around the world, our dedication to putting others first extends beyond our organization. We’re also committed to being a force for social and environmental good, and championing sustainability and Diversity & Inclusion initiatives around the world. Whether you’re helping our customers navigate an important claim or developing a new environmentally friendly product, you can feel good about the work you do at Liberty Mutual. We’ve spent more than 100 years creating innovative insurance products, services, ideas and technologies to meet the world’s ever-changing needs—breaking away from old mindsets and thinking outside of traditional insurance roles. Why? Because we’re committed to transforming our industry in order to create peace of mind for our customers. We hope you’ll join us.
Company ratings
  • Overall
  • Company & Benefits
    3.8 / 5
  • Culture & Values
    3.3 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.5 / 5
  • Senior Management
    3.1 / 5
Company reviews
"Very high turnover rate"
Current EmployeeAdjuster
72% turnover rate…. Should say it all.. management only cares about themselves as adjusters get hammered with work and requires OT…. During OT managers no where to be found when questions arise..

"Great Company"
Former EmployeeSenior Claims Representative
Company was great to work for, great training program and a lot of room for advancement. Great co-workers and managers! Great benefits and retirement fund.

"Great company for security"
Current EmployeeSenior Underwriter
I've worked for Liberty nearly 7 years. Love what I'm doing now and manager is hands-off but very supportive. Great team environment. Good work/life balance. Opportunities galore if you can get in front of the right people in the company.

"Front line managers very fair and impartial. Upper management keen to reward employees for exemplery work. "
Former EmployeeRegistered Nurse Case Manager
Work hours varied due to customer needs. Never required to work evenings or weekends. Hardest part of the job was keeping up with the paperwork. Real "team" approach. Managers always helped to find a team member to help out with overload.