Customer Service Representative - Work from Home
Sutherland3.6
Indianapolis, IN
Job description
Job Description:

We're now hiring full-time, work-from-home Customer Service Representatives to provide next-level care to customers of a major company innovating the automotive industry by providing exceptional experiences for buyers, sellers and owners. The individuals we seek will be responsible for delivering exceptional service to customers calling in with questions or for assistance - and will go through a thorough training with our support team to learn the ropes - NO NEED TO BE A CAR EXPERT!

This is the job for you if:
  • You are a quick learner, can communicate effectively, and are motivated by solving problems and meeting goals.
  • You excel at helping customers through inbound calls
  • You are an active listener and can leverage probing question skills to best assist customers
  • You are the "go-to" person who helps others understand products and services
  • You are driven to constantly expand your knowledge by leveraging coaching sessions and provided resources

What we offer:
  • Medical, dental and vision benefits
  • Paid training
  • Advancement opportunities - 80% of our frontline leaders have been promoted from within
  • Additional pay incentives


Qualifications:

Qualifications
  • Excellent English communication skills, both verbal and written
  • Experience with customer-service, help desk or technical support, account management and/or Business to Business support.
  • Proven record of multi-tasking in different systems simultaneously and prioritizing competing demands.
  • Typing skills of 35+ WPM with 85% accuracy required
  • Driven by solving problems and meeting goals
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, Salesforce and other Internet-based tools.
  • High school diploma or equivalent
  • Full-time availability for a shift schedule between 8am-8pm EST Mon-Fri and potentially 9am-6pm EST on Saturday

Requirements to work from home:
  • A quiet and distraction-free, secure place to work.
  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (Wireless and/or satellite Internet Service Providers are not compatible with our systems).
  • A PC computer (NO MACS) with:
    • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
    • 16 GB RAM
    • 10 GB available hard drive space
    • One or more available USB ports (2.0 or greater)
    • Sound/audio support
    • Windows Operating System
    • 2 - 20 inch monitors
    • Wired Keyboard
    • Wired Mouse
  • A headset to use for training and meetings that is/has:
    • USB
    • Dual ear
    • Noise-cancelling microphone
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.


About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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Company details

Headquarters

Pittsford, NY

Employee

10000+

Revenue

$1B to $5B (USD)

Industry

Consulting and Business Services

Company Description
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals spanning 19 countries around the world.
Company ratings
  • Overall
    3.6
  • Company & Benefits
    3.3 / 5
  • Culture & Values
    3.4 / 5
  • Career Opportunities
    3.2 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.2 / 5
Company reviews
"Good place to start career "
Former EmployeeTechnical Support Specialist
I had a good experience working in Sutherland. Management and people are wonderful. I would recommend this company to all job seekers, they are even looking for people even without experience.

"The culture will make you stay at Sutherland. "
Current EmployeeCustomer Service Representative
Great company for me especially the site at Carmona the management and the employees are easy to work with definitely will recommend great experience.
Pros:
Cons:

"High pressure and no job security "
Former EmployeeTechnical Support
Rotational shift with no break culture or very minimal bio break. Need to sell after closing the case and they will swap the rotational shift timings often. Cab facility available but they don't support properly and many times I have travelled on my own.Left the job because of some different working culture

"It's an okay job"
Former EmployeeCustomer Service Representative
The job is stressful and the pay sucks for what you go through with customers but it's work from home. I don't see myself staying here much longer with cost of living going up but the pay is not. I like my manager and team. The people I work with and the fact that it's work from home are the only reason I'm still here. Pay your employees more than minimum wage and maybe you won't have such a high turnover