Property & Casualty Licensed Agent - Inbound Customer Service
Job description

Property & Casualty Licensed Agent - Inbound Customer Service

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a
Property & Casualty Licensed Agent - Inbound Customer Service
Concord, NC

Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying
or via text '
TTEC' to 97211
(Standard Msg & data rates may apply)

to connect with us.

If you're currently non-licensed and aspiring to become one, we can train and help you get licensed through
TTEC COI (College of Insurance)
. The best part - we will cover all the necessary fees.

Upon getting hired as a Property & Casualty Insurance Agent - Customer Service, we will ask you to pick up your equipment from our (site) office.

To be eligible for this role you MUST:

  • Be able to come to TTEC's office to pick up equipment

  • Have >15 mbps internet speed as validated by

  • Ability to hardwire (ethernet) direct to your home router during your at home employment

  • Router must be within close vicinity of your quiet, at home workspace

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

What You'll be Doing

You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your "get it done", high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.

As a TTEC Customer Experience Champion, You'll Enjoy:

  • Competitive guaranteed hourly wage
  • Paid product training
  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes...all the competitive pay and benefits you'd expect

On a typical day, you'll

  • Take inbound calls to answer queries from customers
  • No cold calling
  • Utilize your ability to understand the members' life events that may offer sales cues for additional opportunities to meet the member's needs and facility the member's financial security
  • Follow all appropriate guidelines for the career, state, and company
  • Deliver amazing customer experiences

Why You? What You Bring:

Ready to work for one of the most highly-respected providers in the nation? It's time to be appreciated for the knowledge and experience you've gained in the insurance industry. In this role, you'll take a problem and turn it into a solution. You'll use your "get it done", high-energy, professional approach to answer in-bound calls from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:

  • Active Property and Casualty license
  • You've done the sales least six months.
  • Excellent communication skills
  • Ability to be empathetic, positive and upbeat in written and verbal communications
  • An ability to adapt and excel in a dynamic work environment
  • High school graduate or equivalent
  • Handy with MS Windows and other computer applications
  • The passion and drive to make a difference

Apply virtually today:

Click on the Apply Now button.

You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

If you're a military veteran, active duty guard or reserves, or a military spouse:

We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on

For more information about TTEC, visit or search #ExperienceTTEC throughout social media to engage in the global conversation.

Primary Location

: US-NC-Concord


: _Customer Care Representative
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Company details


9197 S. Peoria Street Englewood, CO 80112




$1B to $5B (USD)


Consulting and Business Services

Company Description
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Company ratings
  • Overall
  • Company & Benefits
    3.3 / 5
  • Culture & Values
    3.3 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.1 / 5
Company reviews
Current EmployeeAccount Specialist
It's not a bad company to work for. The rules are plainly laid out and the pay is decent. I didn't have a problem finding anything I needed. I would recommend working for here.

"Can work from home flexible "
Former EmployeeMedical Representative
They were ok but not real good for employees pay not helpful to obtain benefits a whole 6 mths entirely too long benefits not really good medical too high

Former EmployeeLoss Prevention Officer
best to work, best for culture salary is sufficient for bachelor, best for 2 weekly off healthy environment, cab facilities, other activities, garba night, dj night.

"Fun, Friendly and Safe"
Former EmployeeCollector
Ttech are caring for their employee. Im proud to be a part of the community. Even my TLs as well as the OM they are fun to be with while on the production area we dont feel pressure.