Stockwave Senior Performance Consultant
Cox Automotive3.4
Oakbrook Terrace, IL
Job description

Primary Location: 1901 S Meyers Rd, Oakbrook Terrace, IL, USA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: Yes, 5 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 215842

The Sr. Performance Consultant is responsible for the retention of all assigned vAuto Stockwave clients. This involves coaching all account users in directing best practices to support clients in the attainment of their vehicle purchase needs.
This position is remote/work from home and can be located anywhere within the U.S.
What Youll Do:
  • Retain assigned client accounts in line with goals.
  • Partner with client to coach/teach/train vehicle sourcing best practices.
  • Build relationships with key users & decision maker.
  • Where identified, partner with our Performance Managers on client engagements.
  • Manage engagements across assigned client base in line with daily goals.
  • Ensure effective set up and execution of key activities in the pre-launch process of new clients.
  • Analyze client software utilization data to identify at risk scenarios and or other corrective actions.
  • Proactively address at risk situations with client base.
  • Schedule and manage calendar/client meeting invitations across client base.
  • Maintain a solid working knowledge of all related product functionality.
  • Effectively communicate product enhancements/changes as and when required.
  • Harvest and upsell to current clients when and where applicable.
  • ‘Wow clients with exceptional customer service and support.

Compensation:

  • Compensation includes a base salary of $59,500 - 70,000. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidates experience.
  • Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or and incentive program.

Qualifications:

Minimum Qualifications:

  • Must possess a minimum of 5+ years retail automotive dealership experience including at least 2+ years in a senior role
  • Minimum of 2+ years of experience with responsibilities in sourcing and buying vehicles.
  • BA/BS Degree OR an equivalent of experience and education

Preferred Qualifications:

  • Experience in working with software solutions advantageous.
  • Must possess strong organizational skills.
  • Must have excellent communication & interpersonal skills and have the ability to communicate at all levels.
  • Must have excellent telephone manner & verbal presentation skills.
  • Experience in webinar communications advantageous.
  • Occasional travel for in-store engagements.
  • Experience with SalesForce CRM would be advantageous.
  • Must be computer literate (including Excel, Outlook & Word).


Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Company details

Headquarters

Headquartered in Atlanta, Ga

Employee

10000+

Industry

Auto

Company Description
There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®. Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. Come join a global, family business that treats team members and clients like they’re just that – family. Cox Automotive is an Equal Opportunity Employer.
Company ratings
  • Overall
    3.4
  • Company & Benefits
    3.7 / 5
  • Culture & Values
    3.2 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.5 / 5
  • Senior Management
    2.9 / 5
Company reviews
"Benefits are the only good thing about this company"
Former EmployeeRecords Specialist
They lure you in with good benefits but the pressure of daily production numbers is maddening. Management is a joke. They will protect their own before believing an employee of misuse of power. They play favorites and you can also tell who they don’t like. TONS of gossip and bullying. Make it next to impossible to change departments over petty details of why/who/when should receive the opportunity. SO many employees on anti-depressants due to the pressure of daily work and also made to feel bad for taking days off or being sick. Unless you can deal with heavy passive/aggressive comments about work performance, bullying from coworkers all for the sake of benefits, I wish you the best of luck.
Pros:
Cons:

"Decent but over worked"
Current Employee
Good pay / Case load is unmanageable with other areas of work. Most coworkers are easy to get along with, management is constantly changing along with responsibilities.

"Very busy"
Former EmployeeTitle Clerk
I enjoyed the job my first year and then things started to surface. Politics, toxic ,drama, over worked and under paid. Poor management that hear your complaints and asks for suggestions but never made any changes. The pandemic showed everyone true colors and brought out the ugly. Remote work available but management pick and chose which employees can work Remote during pandemic.
Pros:
Cons:

"CoxAutomotive got too big and lost it's way"
Former EmployeeTechnical Lead
I worked for a company that became part of CoxAutomotive for over 8 years. You don't stay that long if they weren't doing something right, but with recent executive leadership changes, The ability to be heard has faded away. The open door policy is all but gone, and employees fear to express a dissenting opinion.
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