Account Service Representative
National Bartender Staffing
Sherman Oaks, CA
Job description

National Bar Staffing is a premier staffing agency for the greater Los Angeles area. We handle some of the largest high profile events in SoCal. We are known for staffing some of the best craft bartenders for weddings, private parties, movie premiers, bars, restaurants and festivals. We're looking for someone that is outgoing, can speak to our clients, understand their needs, book events and help support the staffing department. The job can be done partially remote with few days in office.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Schedule:

  • Monday to Friday
  • On call
  • Weekend availability

Supplemental Pay:

  • Commission pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 2 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • Yes
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