Client Success Manager
Array3.1 ★
Remote
Job details
Estimated: $57,000 - $74,000 a year
Full time
Benefits
Vision insuranceDental insurance401(k)Health insurancePaid time off
Job description

Array is revolutionizing how businesses leverage and enhance consumer data. Our platform (APIs, components, and rules engine) enables innovative companies and developers to seamlessly integrate credit and identity data into their apps, websites or workflows. Founded by serial entrepreneurs (with several exits), we’ve been nearly doubling revenue monthly. We’re looking for passionate and creative teammates to help us scale and supercharge the company. If you’re looking for autonomy, impact, and cutting-edge FinTech, we’d love to hear from you. Though fully remote, our team is the foundation of our success. We strive for diverse backgrounds, opinions, and approaches. We encourage respectful dissent, digging for the truth, so that we can deliver the best product for our clients and users. Continuous improvement, experimentation, and a clear mission stretch us individually and together.

Array is revolutionizing how businesses leverage and enhance consumer data. Our platform (APIs, components and rules engine) enables innovative companies and developers to seamlessly integrate credit and identity data into their apps, websites or workflows. Founded by serial entrepreneurs (with several exits), we’ve been nearly doubling revenue monthly. We’re looking for passionate and creative Client Success Manager to help us scale and supercharge the company. If you’re looking for autonomy, impact and cutting-edge FinTech, we’d love to hear from you. The Client Success Manager (CSM) is responsible for supporting, facilitating, and implementing a seamless client onboarding while supporting a strong sense of partnership between the company and its clients. This person is responsible for working closely with the Client Success Specialist (CSS) to support and service all related inquiries with a focus on assessing and catering to the needs of each prospect and client. This is a full remote position in the US.

Responsibilities

  • Support and assist in the facilitation of all aspects of the client relationship and onboarding experience.
  • Ensure client relationships are progressing in a positive and timely manner while maintaining open lines of communication.
  • Assist clients in aligning, tracking, and achieving their desired goals and objectives.
  • Cultivate an ongoing relationship with the client, before, during, and after the onboarding process.
  • Conduct client reviews to assess goals, results, and lessons learned.
  • Design and execute usage, retention, and upsell opportunities.
  • Own, manage, and optimize sales handoff and all aspects of the client relationship.
  • Cultivate an ongoing relationship with the client, before, during and after the onboarding process.
  • Assist Senior CSMs in conducting client reviews to assess goals, results, and lessons learned.
  • Assist Senior CSMs in designing and executing usage, retention, and upsell opportunities.
  • Assist in the optimization and automation of the customer success playbook.
  • Perform other related duties as assigned.

Job requirements

  • Excellent written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong problem solving, analytical skills, and communication skills.
  • Masterful rapport building with clients in establishing strong long-lasting relationships.
  • Strong technical, product, and process-oriented thinking skills.
  • Confidence and professionalism when communicating with client stakeholders at all levels of the organization.
  • Thorough understanding of SaaS, FinTech, and platform products.
  • Ability to thrive in the fast-paced, dynamic environment of a collaborative start-up.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Bachelor’s of Science in Computer Science/IT engineering or equivalent experience.
  • 3+ years of applicable experience in customer success, support or account management.
  • Working knowledge of MatterMost, Slack, Telegram and WhatsApp, Hangout, Zoom and Skype.
  • Proficient in Google Suite, Microsoft Office Suite, or similar software preferred.

Great products and great ideas don't happen by accident. Our goal is to grow through the recruitment of truly exceptional people, and we appreciate your application. Teamwork is the foundation of our success, and we look forward to getting to know more about you! Thank you again for considering Array—have an innovative day!

Best,
The Array Recruiting Team
Please apply at https://www.array.com/careers

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location:

  • Fully Remote

Work Location: Remote

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Employee

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Company ratings
  • Overall
    3.1
  • Company & Benefits
    2.9 / 5
  • Culture & Values
    3.2 / 5
  • Career Opportunities
    2.3 / 5
  • Work/Life Balance
    3.2 / 5
  • Senior Management
    2.7 / 5
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Company reviews
"Typical startup; management in disarray (no pun intended)"
Former Employee•Database Engineer
August 2, 2022•Remote
The people I worked with are nice, and highly competent. However, there is still kind of a "mean girls/in crowd" atmosphere there ... if you aren't sitting with the cool kids in the cafeteria, you aren't long for this world. Processes are ill-defined. Upper management has not learned how to delegate effectively; projects are often interrupted because the CEO has whim and wants some kind of data for something. Compensation and benefits are spectacular, but the work is often random and disorganized. Decisions are often made without involving all stakeholders. Tasks are assigned haphazardly, and deadlines regularly change with no notice or consideration as to their achievability. In summation, this is a company that has grown beyond the "three guys in a basement putting together a startup" phase, but is still trying to operate using that model. This creates an atmosphere of constant worry and stress, since critical business decisions appear to be based on whether or not someone in the C-suite has had their coffee or not.
"You can do better "
Former Employee•Talent Scout
July 30, 2022•Remote
Array is a startup that preaches a good mission but practices the opposite within their own company. They offer little pay and exploit what they can out of their employees and lay off the ones who raise concern. They also find it acceptable for employees to cry and lash out at work but not to ask about compensation or how it’s structured.
Pros:
Benefits
Cons:
Bad management, lack of transparency in pay, no room for growth, coddles bad favorite employees instead of reprimanding
"Stay away from MSPs"
Current Employee•Desktop Support Technician
July 28, 2022•Remote
For the MSP business idea to work efficiently one has to put too much strain on an individual tech to pump out solutions to complicated problems rather quickly due to the fast paced environments and many clients msps usually have. If you are starting out in IT please stay away from MSPs.
"Just no "
Former Employee•Bar Staff
May 14, 2022•London
It’s not a bad place to work at if you don’t have a life. Giving up your Friday Saturday and Sunday is hard. You start around 3 which is not bad but u can’t do anything before because you finished so late the previous day. Don’t give any holidays unless U ask wayyy in advance even then they forget to tell the general manager and that becomes a whole big thing
Pros:
Some of the people you work with
Cons:
Management understaffed
See more reviews