Customer Support Representative - Work At Home Opportunity
VXI Global Solutions3.0
Utah
Job description

VXI is hiring immediately for Work at Home Customer Service Representatives!

If you want a job that you can build into a career and have opportunity for growth as well as stability, then VX is a place you want to be. We are looking for work-at-home Customer Care Representatives to join our team!

As Customer Service Representative, you will be assisting callers with scheduling transportation to and from appointments, medical, pharmacy, etc. Administers non-emergent medical transportation benefits for members.

Work-at-Home Customer Care Representative Qualifications:

  • Excellent written and verbal language skills in English (required)
  • Demonstrates a passion for outstanding customer focus
  • HS Diploma / GED
  • Six Months contact center experience or customer service experience with heavy phone volume and data entry preferred
  • Adept at navigating ambiguous customer situations
  • Routinely demonstrates listening skills and is attentive to customer needs
  • Skilled at customer engagement
  • Maintains composure across a variety of customer and peer interactions
  • Embodies approachability with peers and customers alike
  • Delivered consistent results in previous roles
  • Ability to multi-task and navigate multiple, different work streams and tools
  • Ability to work independently with limited supervision
  • Exhibits patience during complex customer issues
  • Willingness and ability to appear on live video with co-workers
  • Ability to type in excess of 45 WPM with 95%+ accuracy
  • Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.

Additional Requirements

Is being a Work-at-Home Customer Care Representative a great fit for you? Consider the following requirements

  • You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours.
  • You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment.
  • You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream
  • You are a self-starter who is comfortable in an environment remote from co-workers and managers

Work-at-Home Customer Care Representative Benefits:

  • Full Health Insurance (Medical, Dental, & Vision)
  • Fun Work Environment
  • Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
  • Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
  • Referral for Life Program ™- The referee receives a residual bonus every pay period for you and your referral.
  • TV programs employee discounts – If applicable, employees receive TV program at an employee discounted rate.

Job Type: Full-time

Pay: $12.00 per hour

Schedule:

  • 8 hour shift

Work Location: Multiple Locations

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Company details

Headquarters

VXI has several sites located throughout the following States: Los Angeles, CA (HQ) Lubbock, TX Canton, OH Youngstown, OH Tucson, AZ Atlanta, GA Austin, TX Remote Roles

Employee

10000+

Revenue

$100M to $500M (USD)

Industry

Telecommunications

Company Description
Your industry can be tough, and sailing through the uncharted waters of customer experience (CX) can be a challenge. Fortunately, we here at VXI provide innovative and transformative customer care and customer experience solutions to the world’s leading brands. VXI Global Solutions is a leading Business Process Outsourcing (BPO) company that fosters a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence. Today, there are more than 40,000 people who are part of the VXI family in more than 40 locations in North America, Asia, Europe, and the Caribbean.
Company ratings
  • Overall
    3.0
  • Company & Benefits
    2.9 / 5
  • Culture & Values
    2.9 / 5
  • Career Opportunities
    2.8 / 5
  • Work/Life Balance
    3.0 / 5
  • Senior Management
    2.7 / 5
Company reviews
"Overall, an okay workplace."
Former EmployeeAccounts Assistant
Get paid on time, friendly workmates, competitive environment that keeps you grinding. Cons are some managers have obvious favoritism and outdated pc.

"Not a good work environment."
Former EmployeeBilingual
Managers are not prepared for training other employees. The rooms where you work are not clean enough. Managers are afraid to assist you because are not prepared for the position. it is not a good company to grow in.

"It was okay"
Former EmployeeRetention
I enjoyed this job for the most part. Onsite and remotely. You cant trust anyone though. People talk about everyone. A manager actually texted me on accident something about me he ment to send someone else. Management was very encouraging in person and pushed on having good metrics and upselling. There were opportunities for team bonuses when i was here. I havent been here in a while but the LA office had bugs when I was there. So hopefully thays fixed. You get cursed out and yelled at ALOT by customers and the call flow is heavy. So if you can handle your calls you should be pretty fine at this job. The customers are the hardest part. They dont hire people who have previously worked there is also another minus.

"horrible "
Former EmployeeAccounts Assistant
I was only there for 2 months training really didn't help us, the team leads don't want to help when we had questions. Good pay. I learned that you don't want to work for his company if you want advancement.