Healthcare Technical Support Representative - Work From Home
Teleperformance3.5
Alabama
Job description
Overview:
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities:
Your Responsibilities

Provide front line, first level, technical assistance for consumers
Supporting Client specific high speed internet services delivering an exceptional customer experience
Resolve technical problems, within a fast paced, customer facing environment
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
Demonstrate advanced product knowledge and he ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Open and manage trouble ticket system for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude.
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all Teleperformance policies.

Qualifications:
What We’re Looking for

Over 18 years of age

What We Prefer

6 months Call Center experience
6-12 months customer technical support experience
Comfort with desktop computer system
Proven oral & written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology required
Technical/Community College Education is a plus (not required)
Must have strong understanding of Communication (Data) networking components, PC Hardware/Software and Operating Systems.
Knowledge of Microsoft Office products – Excel, Access and Word.
Excellent verbal and written communication skills.
Ability to work independently and multi-task.

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer
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Company details

Headquarters

Paris, France

Employee

10000+

Revenue

$5B to $10B (USD)

Industry

Telecommunications

Company Description
Be part of something bigger. Teleperformance is a global leader in digital integrated business services, committed to making each interaction matter. Here, we value the power of connections—of building great partnerships that are built on trust and camaraderie. For almost four decades, we have been helping our clients in 170 countries strengthen their relationships with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, and other specialized and digital business services. Our globally diverse, highly skilled workforce is comprised of over 420,000 employees speaking over 265 languages and dialects. To date, around 70% of our workforce are working remotely. Our high-tech, high-touch approach blends the best of technology and empathy. We thrive in a diverse and inclusive culture that celebrates the differences and strengths of our people. The happiness, well-being, and safety of our employees remain our priority, and we are proud to be an Employer of Choice: 98% of our employees work in a certified Best Place to Work® or Great Place to Work® site. The future of work is here. Are you ready to take a giant leap towards a bigger and brighter career? We’ll help you get there. Take your career to greater heights with Teleperformance.
Company ratings
  • Overall
    3.5
  • Company & Benefits
    3.3 / 5
  • Culture & Values
    3.5 / 5
  • Career Opportunities
    3.3 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.2 / 5
Company reviews
"Productive and good atmosphere "
Current EmployeeSales Executive
I like this job opportunity. Here is very helpful and friendly environment. Their are very helpful and intellectual trainers and co-workers. Nice and good security staff.

"Productive and good information this..."
Current EmployeeSales Executive
Good working place or our trainer's are very good .. every all these employee are very good communication skills are more effectively and security management .

"Enjoying work place , short break ,so much documentation,very good safety "
Current EmployeeIcici bank
Better security service ,good safety , friendly staff , good canteen service ,I personally like this job but too much rounds of interview and exams and login process
Pros:
Cons:

"Fun workplace"
Current EmployeeAgent
This is very good place to work. Have to take extra responsibility if looking for career growth. working environment and management are very good. Cab facility provided in night shifts.