Customer Service Representative - Site
ResultsCX3.1
Remote Martinsville, VA
Job details
Estimated: $24,000 - $33,000 a year
Full time
Qualifications
Reliable transportation
Benefits
Vision insuranceWork from homePaid trainingDental insurance401(k)
Job description
Description
Customer Service Representative – Site


Work onsite or in the comfort of your own home near our Martinsville office!

Are you ready to reward yourself with a stable, fun, and challenging career in Customer Service? At ResultsCX, we will invest in you and your career journey. You can expect exceptional training delivered by servant leaders that will help you exceed in your professional goals and provide essential tools that help you deliver exceptional customer experiences. Our employees are the cornerstone of our business and the reason we have been recognized for award winning service to the customers and communities in which we serve.

We have both onsite and site-based work from home opportunities available! Successful candidates must live within a 50-mile radius of our Martinsville, VA office.

For onsite opportunities, reliable transportation for commute is essential. For site-based work from home opportunities, you may be asked to come onsite as business needs require.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

What job duties can I expect to perform as a Customer Service Representative?
  • Providing clear, concise, and thoughtful instructions
  • Answering customer questions and providing helpful solutions
  • Promoting products and services for our clients
  • Resolving customer complaints with fast, friendly, and courteous service
How can I make a difference?
  • Consistently deliver a positive and world class customer experience via phone, web chat or email
  • Provide detailed summaries of customer calls in our CRM Database
  • Collaborate with leadership to improve our Customer Experience
What requirements must I meet to join the team?
  • High school diploma or GED
  • Ability to type 25 words per minute
  • Basic computer navigation skills and strong communication skills
  • Positive attitude, strong work ethic and ability to thrive in a dynamic environment
  • Strong communication skills
What do I need to be considered for a site-based work from home opportunity?


This position requires you to independently have access to the following during all working hours:

  • High Speed Internet with minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
  • Ability to connect directly to your internet service provider modem with an ethernet cable, WIFI is not acceptable
  • Private, dedicated workspace in your home that is free of background noise and distractions
  • If all above requirements are met, the necessary equipment will be provided
Why join our ResultsCX team?
  • Employee Performance Incentives and Prizes
  • Frequent Employee events, games and parties
  • Healthcare Benefits – Medical, Dental, Vision
  • 401(K)
  • Paid Training
  • Career Growth Opportunities
  • Flexible work schedule options

If this sounds like an opportunity that you would be interested in, don’t miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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Company details

Headquarters

Headquartered in Fort Lauderdale, FL - However, we have locations all around the US, Mexico and The Philippines.

Employee

10000+

Revenue

$100M to $500M (USD)

Industry

Consulting and Business Services

Company Description
For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS).
Company ratings
  • Overall
    3.1
  • Company & Benefits
    2.8 / 5
  • Culture & Values
    2.9 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    2.8 / 5
Company reviews
"Fired for no reason, great work place "
Former EmployeeCustomer Service Representative
I got fired for no reason, I loved my job and the company but got fired for an excuse that made no sense….I really liked my job at resultscx and the company is great if you like taking calls and helping customers like I did.

"This is the worse company I have ever worked for"
Current EmployeeOutbound Customer Service Representative
I would have to say this is one of the worse companies I have ever worked for. Every week threatening your job so you will scramble to keep said job only for them to criticize your job performance and tell you to slow down only for the following week for your job to be threatened. It is a never ending cycle. Management is never there for help only to throw you under the proverbial bus to the higher ups to make themselves look good. I can’t wait till I find a new job with a healthy working environment.

"Not a great work option"
Former EmployeeCustomer Service Representative
If you're despised for a job, I mean really desperate, then maybe consider here only to fill time while you keep looking for something better. The will randomly withhold pay, blame it on a system issue that never gets resolved, expectations are commensurate with a $75k job but pay is minimum wage to $15/hr. They will keep adding responsibility with no additional compensation. FURTHERMORE, they will tell you completely opposite things from the interview process & actual expectations after training. Training is extremely unorganized & wrought with massive technical difficulties as they expect you to run a virtual desktop within a virtual desktop within yet another Belvidere desktop on your own computer, then blame you when the system lags. You have been warned.
Pros:
Cons:

"Don’t do it"
Former EmployeeCustomer Care Specialist
Multiple days a month had to work long hours even if you schedule wasn’t supposed to be. Workplace culture went down hill quick once Results got involved.