Customer Service Representative (100% Remote in Oklahoma)
Continuum Global Solutions2.6
Remote Oklahoma City, OK
Job description
Customer Service Representative (100% Remote in Oklahoma)

$15 plus bonuses

Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Support Associates, who will handle incoming service calls from customers who need help with their bill, plan, coverage, technical support, and more. This full-time role is 100% remote and offers paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions with every customer. Interested? APPLY TODAY!


RESPONSIBILITIES:

  • Actively Listen to Customers to Understand Concerns
  • Provide Information About Their Current Plans & Products
  • Identify & Position new Solutions That Align with their Needs
  • Navigate Through Multiple Computer Applications with Speed & Accuracy


WORK AT HOME REQUIREMENTS:

  • High Speed Internet With At Least 10 Mbps Download Speed (No Satellite)
  • Must Live in Oklahoma to apply to this requisition (If you live in AL, AR, FL, GA, ID, IN, KY, MS, OK, SC, TX, UT, VA, or WY, please find the same opportunity under those state specific requisitions to apply.)
  • Quiet, Secured Workspace
  • A USB Wired Headset with Noise Canceling Microphone


ADDITIONAL REQUIREMENTS:

  • 18+ Years & High School Diploma/GED
  • Customer Focused Personality and a Desire to Help People
  • High Computer Proficiency and Overall Technical Knowledge
  • Professional Positive Attitude & Courteous Telephone Etiquette
  • Must be willing to work 1 weekend day (Saturday or Sunday)


BENEFITS & PERKS:

  • Up to $19/hour ($15 hour plus $1-4/hour in incentives)
  • Overtime Available
  • Access Up To 50% Of Your Pay Immediately After Your Shift
  • Health Insurance (Medical, Dental, Vision) & Other Benefits
  • Pet Insurance
  • Paid, Virtual Training
  • Flexible, Remote Work Environment
  • Opportunity for Professional Development


About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.


Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.


Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.

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Company details

Headquarters

3824 Cedar Springs Road, #801-1678 Dallas, TX 75219

Employee

10000+

Revenue

$100M to $500M (USD)

Industry

Consulting and Business Services

Company Description
Continuum Global Solutions provides inbound and outbound service offerings across voice (calls and interactive voice response) and non-voice (SMS, chat, social networks, and email) segments. CGS customer care services and call centers have been embraced by top companies worldwide. Visit www.continuumgbl.com.
Company ratings
  • Overall
    2.6
  • Company & Benefits
    2.6 / 5
  • Culture & Values
    2.6 / 5
  • Career Opportunities
    2.5 / 5
  • Work/Life Balance
    2.6 / 5
  • Senior Management
    2.4 / 5
Company reviews
"Toxic environment "
Former EmployeeTechnical Support Specialist
The worst training. I’ve been there almost a year and being treated unfairly. Had to quit because they were nitpicking at everything. Bad leadership , overall bad communication.

"Fun workplace"
Former EmployeeCustomer Service Representative
I would definitely return if possible one day. Many opportunities for advancement, management is very helpful, overall fun place to work. A job you will be excited to have
Pros:

"Training so far "
Current EmployeeCustomer Service Representative
I’m currently in the 13 weeks training for Verizon wireless. Depending on your trainer and the size of your class 20-40 people in one zoom..you can be behind. The training is a lot for the first 3-4 weeks. You will be taking calls by the third week. Training isn’t the best, they expect you to use resource links to find the answer. But, customers tend to get frustrated for waiting so long.
Pros:
Cons:

"Great place to work"
Former EmployeeCustomer Service Representative
Was laid off in May and want to go back so bad. I have been sent all emails to come back although having to start over to get back in the door. I enjoyed my time there and hope to have more time with the company soon.