Customer Support Representative - Work At Home Opportunity
VXI Global Solutions3.0
Oklahoma
Job description

VXI is hiring immediately for Work at Home Customer Service Representatives!

If you want a job that you can build into a career and have opportunity for growth as well as stability, then VX is a place you want to be. We are looking for work-at-home Customer Care Representatives to join our team!

As Customer Service Representative, you will be assisting callers with scheduling transportation to and from appointments, medical, pharmacy, etc. Administers non-emergent medical transportation benefits for members.

Work-at-Home Customer Care Representative Qualifications:

  • Excellent written and verbal language skills in English (required)
  • Demonstrates a passion for outstanding customer focus
  • HS Diploma / GED
  • Six Months contact center experience or customer service experience with heavy phone volume and data entry preferred
  • Adept at navigating ambiguous customer situations
  • Routinely demonstrates listening skills and is attentive to customer needs
  • Skilled at customer engagement
  • Maintains composure across a variety of customer and peer interactions
  • Embodies approachability with peers and customers alike
  • Delivered consistent results in previous roles
  • Ability to multi-task and navigate multiple, different work streams and tools
  • Ability to work independently with limited supervision
  • Exhibits patience during complex customer issues
  • Willingness and ability to appear on live video with co-workers
  • Ability to type in excess of 45 WPM with 95%+ accuracy
  • Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.

Additional Requirements

Is being a Work-at-Home Customer Care Representative a great fit for you? Consider the following requirements

  • You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours.
  • You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment.
  • You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream
  • You are a self-starter who is comfortable in an environment remote from co-workers and managers

Work-at-Home Customer Care Representative Benefits:

  • Full Health Insurance (Medical, Dental, & Vision)
  • Fun Work Environment
  • Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
  • Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
  • Referral for Life Program ™- The referee receives a residual bonus every pay period for you and your referral.
  • TV programs employee discounts – If applicable, employees receive TV program at an employee discounted rate.

Job Type: Full-time

Pay: $12.00 per hour

Schedule:

  • 8 hour shift

Work Location: Multiple Locations

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Company details

Headquarters

VXI has several sites located throughout the following States: Los Angeles, CA (HQ) Lubbock, TX Canton, OH Youngstown, OH Tucson, AZ Atlanta, GA Austin, TX Remote Roles

Employee

10000+

Revenue

$100M to $500M (USD)

Industry

Telecommunications

Company Description
Your industry can be tough, and sailing through the uncharted waters of customer experience (CX) can be a challenge. Fortunately, we here at VXI provide innovative and transformative customer care and customer experience solutions to the world’s leading brands. VXI Global Solutions is a leading Business Process Outsourcing (BPO) company that fosters a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence. Today, there are more than 40,000 people who are part of the VXI family in more than 40 locations in North America, Asia, Europe, and the Caribbean.
Company ratings
  • Overall
    3.0
  • Company & Benefits
    2.9 / 5
  • Culture & Values
    2.9 / 5
  • Career Opportunities
    2.8 / 5
  • Work/Life Balance
    3.0 / 5
  • Senior Management
    2.7 / 5
Company reviews
"The spot if you just want a quick check to get on your feet but they do teach you good game"
Former EmployeeSupervisor
Horrible working conditions like I said earlier if you just want a check to get on ur feet this is the place. I have been there a year and the have been 10 fights on the production floor

"Messy, Overworked and Underpaid"
Former EmployeeRecruiter
Worked as a recruiter, It was messy and There was no career growth. Everything is so chaotic and the TL is not good at managing. The pay is low, OT every day and on weekends. The coworkers good but always gossip about other people.

"Competitive depending on handled account"
Former EmployeeAccounts Assistant
Worked there for a couple of months. Group call stats are important. Other accounts were more relaxed compared to what I handled. Sudden schedule changes can be made depending on the team's performance.

"Overall, an okay workplace."
Former EmployeeAccounts Assistant
Get paid on time, friendly workmates, competitive environment that keeps you grinding. Cons are some managers have obvious favoritism and outdated pc.