Customer Service Agent - Work From Home
Sutter Health3.9
Remote Tennessee
Job details
$16.50 - $18.00 an hour
Full time
US work authorization
Work from home
Job description
Position Overview:

DISCLAIMER: This position is for residents of Tennessee ONLY. You must be living in the state of Tennessee in order to be considered for this position.


  • Company Name: Sutter Health
  • Position Title: Customer Service Agent
  • Location: Work From Home (Tennessee resident applicants only)
- Pay Range: $16.50 - $18.00/hr DOE + bonuses


  • You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics:
  • Requests for new patient registration
  • Scheduling routine appointments
  • Prescription Refills
  • Requests to submit payments
  • Setting up payment plans
  • Answering medical billing/insurance inquiries
  • General Inquiries

  • You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts Payable, Human Resources and Revenue Cycle).

  • Over time, you participate in training in order to support additional process areas in responding to customer inquiries and service requests.

  • As a Contact Center Agent you establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction.

  • You also maintain a positive and professional work relationship with all customers and members of teams across Sutter Shared Services.

  • Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Please Note
This position will be 100% remote. Tennessee resident applicants only


This position is eligible to work from home

  • AA in Finance, HR, Business Management or Equivalent Education/Experience

• Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
  • Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred
  • Experience in the healthcare industry preferred
  • Experience in shared services/internal service delivery role preferred
  • Experience with Microsoft Office - Word, Excel, PowerPoint desired
  • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
  • Knowledge of customer relationship management (CRM) tools and related analytics desired
  • Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired
  • Knowledge of Sutter Health policies, practices and procedures a plus
  • Familiarity with performance metrics and ability to meet identified targets a plus
  • Strong customer service skills and professional demeanor
  • Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population
  • Ability to learn new functional processes
  • Ability to process requests quickly, accurately, and consistently with general supervision
  • Ability to learn and use various Contact Center enabling technologies
  • Ability to asses problems and resolve or escalate to appropriate team to resolve
  • Ability to recognize the appropriate style, level of detail, and message for the audience
  • Strong verbal and written communication skills
  • Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
  • Strong organization and multitasking skills
  • Strong time management skills and ability to manage individual assignments
  • Ability to work in a team environment
  • Strong attention to detail
  • Requires the ability to work with and maintain confidential information


Sutter Shared Services
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period:80
Applications Accepted:All Applications Accepted
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Company details


Sutter Health Main Office 2200 River Plaza Drive Sacramento, CA 95833 Phone: (916) 733-8800 (24-hour number)




$5B to $10B (USD)


Health Care

Company Description
Your drive plus: Innovative care. Collaborative partnerships. And a powerful people-first philosophy. Together, we are Sutter Health, one of the nation’s leading community-based, not-for-profit health care networks. We are 50,000 professionals inspired by ideas and strengthened by compassion. If you’re ready to elevate your professional potential, join us.
Company ratings
  • Overall
  • Company & Benefits
    4.0 / 5
  • Culture & Values
    3.6 / 5
  • Career Opportunities
    3.5 / 5
  • Work/Life Balance
    3.8 / 5
  • Senior Management
    3.4 / 5
Company reviews
"Work Life Balance is there"
Former Employee
Great work life balance. I think it is one of the better places to work, the total rewards package is pretty fair. I have no real issues with the company.

"Toxic Physicians everywhere."
Former EmployeeTechnologist
Everyone is burnt out and all the negative energy trickles downhill. Surgeons yell and scream at staff. They have been reported several times and management does nothing about it. They keep reducing the amount of staff we have, but numbers show that our department is over performing. Management hides yearly review scores from staff. I've witnessed them tampering with slides to skip reviews of poor management. Pays really well, but that's for a reason, it's so you continue to work in a toxic environment.

"I love working there"
Current EmployeeRespiratory Care Practitioner
Good management, Workflow is good, however work is determined by seniority. If the count is too low you can get cancelled, or if you are per diem you could be struggling to get shifts. People are super friendly and helpful

"Burnt out "
Current EmployeeMedical Administrative Assistant
Sutter has let many people who are needed go and now everything falls on everyone else. And we are super short staffed and things are not getting better just worse.