Healthcare Customer Service Representative
Job description

Healthcare Customer Service Representative

At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences.. . and at the same time... #experienceTTEC, an award-winning, employment experience as a
Healthcare Customer Service Representative
in
Concord, NC
.
As a TTEC Customer Experience Champion, You'll Enjoy

  • Work from home in the Concord, NC area to start and in our office once it is safe to do so again.
  • Knowledgeable, encouraging, supportive and present leadership
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • Company-provided computer
  • And yes...all the competitive performance bonus opportunities and benefits you'd expect.
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
On a typical day, you'll
  • Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern
  • Maintain customer accounts and information
  • Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner
  • Resolve customer technical issues with patience and understanding
  • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
  • High speed internet connection (>15 mbps)
  • Excellent communication skills - for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab
  • Empathy is the key
  • Ability to adapt and excel in a fast-paced work environment
  • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
  • High school diploma or equivalent is the minimum and... with education... more is better
  • Handy with MS Windows and other computer applications
  • The passion and drive to make a difference

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

Primary Location

: US-NC-Concord

Job

: _Customer Care Representative
JSGYM-TE
report job
Protect yourself
Company details

Headquarters

9197 S. Peoria Street Englewood, CO 80112

Employee

10000+

Revenue

$1B to $5B (USD)

Industry

Consulting and Business Services

Company Description
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Company ratings
  • Overall
    3.4
  • Company & Benefits
    3.3 / 5
  • Culture & Values
    3.3 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.1 / 5
Company reviews
"Decent"
Current EmployeeAccount Specialist
It's not a bad company to work for. The rules are plainly laid out and the pay is decent. I didn't have a problem finding anything I needed. I would recommend working for here.

"Can work from home flexible "
Former EmployeeMedical Representative
They were ok but not real good for employees pay not helpful to obtain benefits a whole 6 mths entirely too long benefits not really good medical too high
Pros:
Cons:

"productive"
Former EmployeeLoss Prevention Officer
best to work, best for culture salary is sufficient for bachelor, best for 2 weekly off healthy environment, cab facilities, other activities, garba night, dj night.
Pros:
Cons:

"Fun, Friendly and Safe"
Former EmployeeCollector
Ttech are caring for their employee. Im proud to be a part of the community. Even my TLs as well as the OM they are fun to be with while on the production area we dont feel pressure.
Pros:
Cons: