Outbound Sales Consultant-Remote
Viking Cruises3.4
Remote United States
Job description
Outbound Sales Consultant- Remote

  • This is a 100% remote work from home opportunity.
Join our team of top sales professionals earning more than $85k a year.

We are seeking highly motivated sales consultants to join our Outbound sales team. As a representative of Viking, the Outbound Sales Consultant is responsible for converting leads provided from Viking Website Inquiries, past passengers, expired options, and other various lead sources. If you are motivated and driven to succeed, apply today and set sail for your career with Viking.

Position Responsibilities

Call guests who have expressed interest in the Viking product, identify their needs, make recommendations, review the benefits of a Viking cruise and close the sale
Ability to make outbound sales calls effectively and persuasively with a high volume of consumers daily
Knowledge and understanding of consultative selling environment to identify consumers’ budget, timeline and decision-making processes
Conduct appropriate sales presentations based on individual interests or leads being utilized
Demonstrate knowledge of Viking offerings for Rivers and Oceans
Attend and participate in continuing educational sessions and department meetings to keep abreast of all ongoing updates
Maintains operation integrity by following policies and procedures
Maintain individual sales goals
Adhere to set schedule

Position Requirements

Previous sales experience and a proven record of success
Ability to close sale on a single call
Coachable, highly motivated and driven to succeed
Excellent communication skills
Ability to work flexible schedules, including evenings, weekends, and holidays
Must be highly collaborative and a self-starter

Our most effective and successful agents are:
Customer-focused
Effective communicators
Results-driven, accepting feedback to continuously improve
Ethical and trustworthy
Resilient
Entrepreneurial

If this sounds like you, we encourage you to set sail and explore the possibilities. Apply today!

Required Experience:
Minimum of 2 years of experience in high end sales and a proven track record of success

Preferred Qualifications:
2 years’ experience in phone sales
Previous Outbound sales experience
Previous call center experience
General knowledge of world geography
College degree, preferred

Position Technical & Home Office Requirements

Proficiency with basic computer applications and equipment
MS Office products (Excel, Outlook, and Word)
Web conferencing software (Zoom, Teams)
Windows Sound and Video Settings

Must be able to provide:
A distraction-free workspace/environment
Space for a desktop computer with two to three monitors

Stable powersource and internet connection:
Dedicated high-speed internet (minimum of 25 Mbps Upload and Download Speeds) and ethernet connection
Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots
Ability to ‘plug in’ your equipment to your Modem/router during work times

About Viking

Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure’s 2016, 2017, 2018, 2019 and 2020 “World’s Best” Awards.
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Company details

Headquarters

5700 Canoga Ave Woodland Hills, CA 91367 United States

Employee

5001 to 10000

Revenue

$25M to $100M (USD)

Industry

Restaurants, Travel and Leisure

Company Description
In 1997, Viking was founded in Russia. Through rapid expansion, the company has grown to be a leader in both river and small ship ocean cruising, with US headquarters in Los Angeles, California and operational headquarters in Basel, Switzerland. Today, Viking operates more than 60 state-of-the-art river ships and an award-winning ocean fleet, providing destination-focused, culturally enriching itineraries designed for travelers with an interest in geography, culture and history. RIVER CRUISES On Europe’s rivers, the award-winning Viking Longships offer a variety of staterooms, including true two-room suites, along with a restaurant, a bar and lounge, a library, an expansive sun deck and al fresco dining on the Aquavit Terrace. Ranging from 8 to 23 days, river itineraries feature Europe’s Rhine, Main, Danube, Seine, Rhône, Douro, Moselle, Elbe, Dordogne, Garonne and Gironde; Russia’s Volga, Neva and Svir; Ukraine’s Dnieper; Egypt’s Nile; China’s Yangtze; and Southeast Asia’s Mekong. OCEAN CRUISES In 2015, Viking introduced its first 930-guest ocean ship. Over the next three years, the fleet grew to five sister ships. The sixth, Viking Jupiter, joins them in 2019 with four more yet-to-be-named ships scheduled to launch by 2023. Each boasts a private veranda in every stateroom, a choice of restaurants, the most al fresco dining at sea, an infinity pool, a Nordic-inspired spa, thoughtfully curated book collections throughout the ship and more. Designed to maximize the amount of time travelers spend in their destination, ocean itineraries include base and combination cruises sailing to Scandinavia and Northern Europe, the Mediterranean, the Caribbean, Australia and New Zealand, Asia, Alaska, the Americas and Africa.
Company ratings
  • Overall
    3.4
  • Company & Benefits
    3.7 / 5
  • Culture & Values
    3.1 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    2.8 / 5
Company reviews
"Great place to work"
Current EmployeeSenior Manager
I was a little nervous based on some reviews when I started but from what I've seen the last year, it's been far from the negative comments. Management gives me opportunities to take on projects and helps guide me when needed. I feel a sense of ownership in what I do. As far as perks, the company takes good care of us. From great healthcare and time off.

"worst management I've ever worked for"
Former EmployeeAgent
one of the benefits is going on a free cruise. good luck trying to get the time off, oh if management doesn't like you, you won't ever go on a cruise they have the final say. extremely unprofessional.
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"Extreme Micromanagement"
Former EmployeeTravel Consultant
Management needs to be on the same page as their departments with policies and procedures. Management always seems to be in the dark in terms of policy changes or new information that customer service is supposed to know with limited training or time to intake the information. Employees are penalized due to no fault of their own in terms of metrics due to faulty equipment and system crashes. Extreme micromanagement in terms of metrics but little to no support in customer or travel agent escalations. Any issues brought to management are met with gas lighting comments, passive aggressiveness and belittlement. low morale high stress environment seems to be the culture at viking, needs a reset starting with management.

"Don’t give up a good job to take this chance"
Former EmployeeCustomer Relations Representative
They have the point system set up so that they can fire you at any time and call it “work performance“. You take a big chance of getting fired quickly even if the personalities don’t match. Computer systems constantly crash and they look at you as though you’re the problem. The revolving door should warn you to stay away Don’t be enticed by a great salary because you may end up with nothing
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