Customer Service Representative - Work From Home
Job description
Department Summary

DISH's first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience. For over 40 years we have been tuned in to the needs of customers. It's why we've earned the J.D. Power accolade of being #1 in Overall Customer Service six years in a row, and #1 in overall Customer Satisfaction four years in a row.

Job Duties and Responsibilities

A s a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including suggesting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!

In this role, you will:
Always have at least 2 days off in a row
Support customers between the hours of 6 AM to 10 PM MT
Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
Have open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needs
Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What's in it for you?

This is a Full Time, Work-From-Home position #remote
5% increase to your starting rate upon completing apprenticeship
Company-provided equipment
Extensive Benefits Package
Medical, Dental, Vision Insurance
PTO and Paid Sick Time
401(k) Investments with Company-matched funds
Tuition reimbursement
Discounted DISH, Sling & Boost services
Opportunity is our greatest benefit
Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.

Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters!

Skills, Experience and Requirements

Ideal representatives have:
High School diploma, GED, or equivalent experience
Six months of related customer service and troubleshooting experience and/or training
An openness to being coachable and a desire to learn new techniques

All representatives must have:
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Ability to be on camera during all video meetings
Superb attendance
Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
Flexibility with schedule changes every 12-15 weeks
Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone

Where you'll be working:
You'll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.

Work-at-Home Technical Requirements:
DISH will provide all equipment required to perform the role aside from home internet!

Home Internet

Dedicated home office workspace with:
Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps
Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported

All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.

Starting Pay varies by your home location:
Arizona $15.50

Colorado $12.56

Colorado, Denver $15.87

Connecticut $14.75

Florida $12.50

Georgia $11.50

Illinois $15.00

Indiana $12.50

Kansas $12.50

Massachusetts $14.75

Maine $13.00

Maryland $15.00

Michigan $13.50

Missouri $12.50

North Carolina $11.50

Nebraska $12.50

New Mexico $11.50

New Jersey, $13.50

Nevada $14.75

Ohio $15.00

Oklahoma $12.50

Pennsylvania $13.50

Tennessee $11.50

Texas $12.50

Texas, El Paso County $13.00

Texas Harlingen, Counties: Hidalgo, Starr, Willacy & Cameron $10.50

Utah $12.50

Virginia $11.50

West Virginia $12.00

Wyoming $12.50

#LI-REMOTE

Salary Range

Compensation: $15.00/Hour
Benefits

At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work; Employee Resource Groups.

From versatile health perks to new career opportunities, check out our benefits on our careers website .

Candidates need to successfully complete a pre-employment screen, which may include a drug test.
report job
Protect yourself
Company details

Headquarters

Englewood Colorado, United States

Employee

10000+

Revenue

more than $10B (USD)

Industry

Media, News and Publishing

Company Description
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with SLING TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile and Republic Wireless — but that’s just the start. We’re building America’s first cloud-native 5G network to transform the way we live, work and play with unlimited possibilities. Navigating an ambiguous future, our mission is clear. We adapt to and create change for all. Join us: careers.dish.com
Company ratings
  • Overall
    3.2
  • Company & Benefits
    3.2 / 5
  • Culture & Values
    3.0 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.0 / 5
  • Senior Management
    2.9 / 5
Company reviews
"Fair job special young adults."
Current EmployeeDriver
Great place to work specially if you’re young it’s a great opportunity to start a career.But be ready to deal to all drama from management. Not for me anymore!

"Micromanagement "
Former EmployeeFinancial Analyst
Micromanaging and zero flexibility it’s honestly the worst place I’ve ever worked zero innovation or willing to change things, old school management hence the company not meeting deadlines and the highest rates of abandonment

"Maybe in a different area"
Former EmployeeField Manager
It may be a decent job if it had different management. This areas management is horrible. Advancement is pretty hard from technician to management. The new metrics system is kind of a joke. Hope you are a salesperson, because quality of installs is out now. Everything is sales.

"It’s a nice work place however there cons like every other job. "
Current EmployeeRetention Specialist
For sales retention it is performance based however when you think of performance based you think it has something to do with what your doing, technically for this job it depends on the customer. You can’t make the customer stay with dish and it overall hurts your pay and mental if you have a bad day, week, or overall month. Keep that in mind when you see retention sales, not only that but dish also has moments where the manager can slip up and it turns on yourself. Overall I like the job but like I said before it has cons like every other job.