Customer Service Rep - WFH Opportunity - $17.50 per hour - Ohio Only
CVS Health3.2
Solon, OH
Job description
Job Description
Bring your heart to work at CVS Health! Our Customer Care division of CVS Health’s Pharmacy Benefit Manager business is hiring 100s of Customer Care Representatives in your area!

Are you interested in a flexible work schedule and live within 75 miles of (Solon, OH)? An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at CVS Health, a Fortune 4 company. We are currently hiring Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.

In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS!

We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.

We have a comprehensive training program to ensure your success on the team. This includes onsite training of up to 7 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH positions. You may be able to deploy home after orientation or at various stages throughout the training window.

Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules ranging from 30-40 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7 am-10 pm EST Mon- Friday and 7 am - 8 pm EST Sat - Sun, open 7 days per week

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs including tuition reimbursement. We offer a complete time off package for full time colleagues including company paid holidays, PTO, and Floating Holidays. Benefit and PTO eligibility begins the month following your start day to ensure colleagues are receiving benefits sooner than ever!

Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide. We want to see you excel!

Pay rates start at $17.50!

Our application process is 2 simple steps:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position

Required Qualifications
  • 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
  • Computer proficiency in Windows-based applications

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
  • Ability to problem solve in a positive, productive manner
  • Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
  • Reliability and compliance with scheduling standards
  • Ability to exhibit patience and empathy and express assurance and confidence
  • Strong customer service skills, including courteous telephone etiquette and professionalism
  • Strong oral, interpersonal and communication skills

Education
  • High School Diploma or equivalent experience preferred

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Company details

Headquarters

Woonsocket, Rhode Island

Employee

10000+

Revenue

more than $10B (USD)

Industry

Health Care

Company Description
Headquartered in Woonsocket, Rhode Island, CVS Health is a leading American pharmacy, retailer and health care company dedicated to providing the best and most innovative solutions for access to healthcare and pharmaceuticals. CVS operates four major business units - CVS/Pharmacy, CVS/Caremark, CVS/Minuteclinic and CVS/Specialty. In 2014, CVS Health was rated the tenth largest company in the United States by Fortune 500. It's also listed among the Top 50 Employers - Readers' Choice by Careers and the disABLED Magazine in 2014. If you're interested in a retail or health care career that offers market-competitive wages and benefits in a Total Rewards package, CVS Health might be the right fit for you. The company also offers a variety of training tools and resources to help you advance in your career.
Company ratings
  • Overall
    3.2
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.0 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    2.9 / 5
Company reviews
"Great place"
Former EmployeePharmacy Technician
Great atmosphere, some other employees were hard to work with but management took care of that. There’s plenty of overtime if needed but no pressure if you can’t do it.

"good place to start "
Current EmployeePharmacy Technician
if you are a person who has a soft personality, you could get emotionally abused by the customer cause some will yell at you and give you an attitude any chance that they get. The management is really good, love the pharmacists but the issue is the people picking up their medications, hence why they need them.
Pros:
Cons:

"Great Company"
Current EmployeeAdvisor
Great company to work for. Lot's of opportunity but you will not advance if you do not drive your own career advancement.

"Great team!"
Former EmployeePharmacy Intern
At the specific store I trained as an intern, had the best team at the entire store (both store and pharmacy). Everyone was very kind and worked as a team. Great place to learn with supportive preceptors!